IT Service Manager
| Posting date: | 29 April 2025 |
|---|---|
| Salary: | £34,254 to £39,994 per year |
| Additional salary information: | London: £38,138 to £39,994 / National: £34,254 - £36,142 (including allowance) |
| Hours: | Full time |
| Closing date: | 12 May 2025 |
| Location: | Salford |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 403583/7 |
Summary
Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly.
Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements.
Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow.
The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team have been nominated three times in a row for ‘Best Public Sector Employer’ at the Women in Tech awards!
Join Our Team as an IT Service Manager!
Are you ready to play a pivotal role in ensuring seamless IT services that empower our staff to achieve their mission? As an IT Service Manager, you will be part of a busy and dynamic team, ensuring our IT services align with agreed service level agreements (SLAs). Your role is crucial in maintaining the highest levels of service quality and availability, enabling our staff to continue their vital work within DBT.You will handle incidents, problems, and changes within the IT Team promptly while delivering excellent customer service. Additionally, you will oversee our asset/licence management process to ensure all assets/licences are utilised and accounted for, ensuring value for money.
This role is available in seven UK locations and must be worked from within the UK. Most DBT employees work a hybrid pattern, spending 2-3 days a week in the office. Changes to these arrangements can be discussed with successful candidates. Travel to your primary office location will not be covered by DBT, but costs for travel to other offices will be. Find out about life at DBT, our benefits, and meet the team by watching our recruitment video, visiting our website, or reading our blog!
Main responsibilities
What we’re looking for from you…
- You will be an experienced IT professional who can:
- Ensure adherence to service level agreements (SLAs) and operational level agreements (OLAs), processes, and procedures for assigned services and contracts.
- Deliver quality products and services that meet business needs.
- Embed agile working practices and a digital-by-default culture across the department by engaging with various stakeholders.
- Support service continuity planning and processes.
- Resolve technical problems proactively and reactively, ensuring solutions meet business requirements.
- Ensure continuous service delivery, developing and implementing necessary changes and improvements.
- Communicate and manage technical changes with appropriate governance.
Proud member of the Disability Confident employer scheme