Rapid Response Officer
| Posting date: | 28 April 2025 |
|---|---|
| Salary: | £33,063 to £38,404 per year |
| Hours: | Full time |
| Closing date: | 28 May 2025 |
| Location: | Reading, Berkshire, RG7 4AH |
| Company: | SSE |
| Job type: | Permanent |
| Job reference: | 552128_1745819702 |
Summary
Base Location: Slough, Bracknell, Reading, Theale, West London
Salary: £33,063 - £38,404 + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time | Flexible First options available
The role
As a Rapid Response Officer (RRO) for supply restoration, you will ensure that you lead by example, operate safely, delivering the optimum performance against set targets including: Customer Interruptions, Customer Minutes Lost and Customer Satisfaction.
You will ensure all safety, quality, technical and commercial requirements are met whilst providing world class customer service.
You will have
- A formal qualification in Electrical Engineering, 11kV SAP status would also be advantageous but is not a necessity.
- Demonstrable experience of operating on an LV Distribution network and should be familiar with Operational Practice.
- The ability to promote and engage on safety matters at all levels and contribute towards a high performing safety culture within the team is essential.
- Customer service experience.
About SSE
SSE has a bold ambition - to be a leading energy company in a net zero world. We're transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.
SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.
Flexible benefits to fit your life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Robert on 01738 341105 to discuss how we can support you.
We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.