Band 3 Clinical Services Administrator - Chippenham & Devizes
| Posting date: | 25 April 2025 |
|---|---|
| Salary: | £24,625.00 to £25,674.00 per year |
| Additional salary information: | £24625.00 - £25674.00 a year |
| Hours: | Full time |
| Closing date: | 11 May 2025 |
| Location: | Chippenham, SN15 1JW |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9342-25-0407 |
Summary
Liaise with a wide range of stakeholders, both internal to the organisation and external, including: Medical Staff. Multidisciplinary Teams (Community or Inpatient). Services Users and Carers. Health and Social Care teams. Third sector/voluntary agencies. Community groups and local authority provision. Other statutory agencies e.g. Police, Ministry of Justice etc. Answering the main phones for the ward and dealing with enquiries. Taking accurate messages and passing them on in a timely manner. Uploading and recording information on RiO (Patient Electronic file). Health roster for clinical staff. Typing clinical letters and posting them, ensuring a copy is upload to RiO. Taking minutes of various meetings. Inputting information on to Health Roster. Ordering supplies, including non-stock orders. And any other general administrative task. Excellent communication skills, written and verbal, with a wide range of people, including outside agencies, sometimes requiring tact and persuasive skills where there may be barriers to understanding or agreement. Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc. Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public. This may include sensitive information. Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective. To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items. To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner. To organise and coordinate outpatient clinics, while managing waiting lists for appointments. Exercise judgement when dealing with patient inquires, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc. PLEASE SEE JD ATTACHED FOR MORE DETAILS.