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Receptionist
| Posting date: | 24 April 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 02 May 2025 |
| Location: | Doncaster, DN11 0PQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3864-25-0001 |
Summary
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Primary Responsibilities The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Understanding and using the practice appointment system effectively b. Processing telephone queries and booking appointments adhering to KPIs c. Booking appointments to the remote access/ care navigation appointments as first line d. Booking appointments using the practice clinical competency framework lists e. Booking appointments using resources effectively f. Process GP online requests daily g. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. h. Initiating contact with and responding to, requests from patients, team members and external agencies i. Input data into the patients healthcare records as necessary leaving a note in records for colleagues to follow. j. Process procedures for the management of DNA k. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the secretarial team l. Open the internal post from the blue bag, and external post, date stamp and pass to the correct team to deal with the correspondence. m. Maintain a clean, tidy, effective working area at all times. n. Monitor and maintain the reception area and notice boards, keeping all communications up to date. o. Support all clinical staff with general tasks as requested. p. Ensure the correct process for patient RIP are followed. q. Ensure practice policies are kept up to date and always adhered to. r. Complete opening and closing procedures of the practice. s. Action the practice email accounts daily. t. Follow up on tasks on the clinical system daily. u. Report to management inappropriate tasks, emails, behaviour to enable improvement strategies. v. Ensure compliance with all NHS contracts, CQC standards and PCN initiatives. w. Process repeats prescriptions, book medication review if required x. Ensure rotas are managed for adequate staffing y. Register new patients and deduct patients following the boundary criteria Secondary Responsibilities In addition to the primary responsibilities, the medical administrator may be requested to: a. Partake in audit as directed by the Practice Manager b. Partake in improvement initiatives. c. Ensure mandatory training is kept up to date d. Ensure attendance at the target sessions