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Senior Income Officer
| Posting date: | 22 April 2025 |
|---|---|
| Salary: | £30,559 to £35,235 per year |
| Hours: | Full time |
| Closing date: | 06 May 2025 |
| Location: | Sandwell Council House, Freeth St, Oldbury B69 3DE |
| Remote working: | On-site only |
| Company: | Sandwell Council |
| Job type: | Permanent |
| Job reference: | SAND000008878 |
Summary
At Sandwell Council we are committed to delivering excellent customer service and promoting a positive, collaborative work environment. We are currently seeking a Senior Income Officer to join our dynamic team. If you have a passion for managing income recovery, helping vulnerable customers, and driving continuous improvement, we want to hear from you.
The Role:
As a Senior Income Officer, you will be responsible for managing rent arrears recovery and overseeing income management processes. You’ll provide support and guidance to Income Officers, ensuring prompt action is taken on both current and former tenant debts, including low-level static debts and former tenant debts. You’ll also handle accounts in credit, assist with auditing accounts recommended for write-off, and manage Universal Credit Landlord portals and the 'breathing space' scheme.
Additionally, you’ll play a key role in driving improvements within the team, promoting efficiency, and ensuring that the service operates smoothly.
What You’ll Do:
Provide day-to-day support to Income Officers ensuring smooth operations and best practice is followed
Manage former tenant debt and low-level static current tenant debt, ensuring prompt and effective action.
Oversee and manage accounts in credit, ensuring these are handled correctly
Assist with the auditing of accounts recommended for write-off and ensure the process is completed accurately.
Manage the Universal Credit Landlord portal and oversee the ‘breathing space’ scheme
Work as part of a close-knit team to promote efficiency and improve service delivery.
Drive change and innovation, suggesting and implementing improvements within the service area
Maintain a customer-focused approach, ensuring excellent service delivery for all tenants
What We’re Looking For:
Literacy and numeracy Level 2 qualifications (or equivalent)
At least 2 years’ experience in a rent arrears recovery or income management role
Proven ability to provide support to others and manage a variety of income management tasks
Experience dealing with both current and former tenant debt, including arrears recovery and auditing processes
Knowledge of Universal Credit, the ‘breathing space’ scheme, and managing the Landlord portal
Excellent communication and problem-solving skills
If you’re looking for a role where you can lead by example, drive positive change, and make an impact within a dedicated team, we want to hear from you!
For an informal discussion, please email Sarah Scott – sarah1_scott@sandwell.gov.uk
Previous applicants need not apply.
Interviews are anticipated to take place week commencing: 19th May 2025
Why You’ll Love Working With Us:
Joining Sandwell Council means becoming part of a supportive and forward-thinking organisation. Our offer to you includes:
Generous annual leave entitlement, with additional entitlement granted to employees who complete 5 years continuous service with Sandwell or other local authorities.
Flexible working arrangements to support your work-life balance
Access to our Employee Benefits portal which includes discounts on a range of retail locations, gym membership and more!
Salary sacrifice schemes for cars and bikes.
Access to the Local Government Pension Scheme.
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications.
Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
The Role:
As a Senior Income Officer, you will be responsible for managing rent arrears recovery and overseeing income management processes. You’ll provide support and guidance to Income Officers, ensuring prompt action is taken on both current and former tenant debts, including low-level static debts and former tenant debts. You’ll also handle accounts in credit, assist with auditing accounts recommended for write-off, and manage Universal Credit Landlord portals and the 'breathing space' scheme.
Additionally, you’ll play a key role in driving improvements within the team, promoting efficiency, and ensuring that the service operates smoothly.
What You’ll Do:
Provide day-to-day support to Income Officers ensuring smooth operations and best practice is followed
Manage former tenant debt and low-level static current tenant debt, ensuring prompt and effective action.
Oversee and manage accounts in credit, ensuring these are handled correctly
Assist with the auditing of accounts recommended for write-off and ensure the process is completed accurately.
Manage the Universal Credit Landlord portal and oversee the ‘breathing space’ scheme
Work as part of a close-knit team to promote efficiency and improve service delivery.
Drive change and innovation, suggesting and implementing improvements within the service area
Maintain a customer-focused approach, ensuring excellent service delivery for all tenants
What We’re Looking For:
Literacy and numeracy Level 2 qualifications (or equivalent)
At least 2 years’ experience in a rent arrears recovery or income management role
Proven ability to provide support to others and manage a variety of income management tasks
Experience dealing with both current and former tenant debt, including arrears recovery and auditing processes
Knowledge of Universal Credit, the ‘breathing space’ scheme, and managing the Landlord portal
Excellent communication and problem-solving skills
If you’re looking for a role where you can lead by example, drive positive change, and make an impact within a dedicated team, we want to hear from you!
For an informal discussion, please email Sarah Scott – sarah1_scott@sandwell.gov.uk
Previous applicants need not apply.
Interviews are anticipated to take place week commencing: 19th May 2025
Why You’ll Love Working With Us:
Joining Sandwell Council means becoming part of a supportive and forward-thinking organisation. Our offer to you includes:
Generous annual leave entitlement, with additional entitlement granted to employees who complete 5 years continuous service with Sandwell or other local authorities.
Flexible working arrangements to support your work-life balance
Access to our Employee Benefits portal which includes discounts on a range of retail locations, gym membership and more!
Salary sacrifice schemes for cars and bikes.
Access to the Local Government Pension Scheme.
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications.
Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.