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Falls Responders Permanent and Relief - Worcester, Worcestershire
| Posting date: | 17 April 2025 |
|---|---|
| Salary: | £12.65 per hour |
| Additional salary information: | Competitive |
| Hours: | Part time |
| Closing date: | 01 May 2025 |
| Location: | Worcester, Worcestershire, WR5 1AQ |
| Company: | Platform Housing Group |
| Job type: | Permanent |
| Job reference: | 1096377 |
Summary
We’re looking for a Falls Responder to join our supportive, close-knit team covering South Worcestershire — providing compassionate, on-the-ground help when it’s needed most.
You'll be part of a dedicated team of 6 providing an On Call Service throughout South Worcestershire; responding to non-injured people who have fallen at home. This is a service that is contracted by the NHS to provide this service to our residents.
This is a home-based, mobile role, responding to emergency alerts from people who have fallen at home. Working in pairs, you’ll assess the situation, provide reassurance, and, where safe to do so, triage and make referrals to appropriate services. You’ll also make follow-up referrals, complete digital records, and act as a vital link between residents, health professionals, and support services.
Whilst this role offers flexibility, we do require you to be within 5 minutes of your car and being contactable. You’ll be working from the comfort of your own home and respond to calls directed to you. No two days will be the same however this role does you give the opportunity to work away from 9-5 working.
Roles available:
Permanent £13,160 per annum, South Worcestershire 20 hours per week, this role runs on a 3-week rolling rota including days, nights, weekends and bank holidays — so flexibility and reliability are essential.
Relief roles, £12.65 + £25 on call payment, across Worcestershire flexible role providing cover when our core team is on leave or needs extra support.
You'll receive full training, a supportive induction, and access to specialist kit and software. This isn’t just a job — it’s a lifeline for the people you support.
About You
You’ll be empathetic, reliable, and calm in a crisis. You’ll need to be confident visiting people in their homes, sometimes in distressing or unpredictable situations, and able to offer not just practical help, but genuine reassurance.
You’ll bring:
A full UK driving licence and access to your own vehicle
Confidence using a smartphone or tablet to log information
A flexible approach to shifts, including overnights and weekends
The ability to work sensitively and respectfully with vulnerable individuals
A proactive, supportive attitude and a real team spirit
Experience in care or emergency response is helpful but not essential — we’re open to a wide range of backgrounds. Whether you're looking for something more meaningful, a new direction, or a chance to work in a supportive, purpose-led team, we’d welcome your application.
You'll be part of a dedicated team of 6 providing an On Call Service throughout South Worcestershire; responding to non-injured people who have fallen at home. This is a service that is contracted by the NHS to provide this service to our residents.
This is a home-based, mobile role, responding to emergency alerts from people who have fallen at home. Working in pairs, you’ll assess the situation, provide reassurance, and, where safe to do so, triage and make referrals to appropriate services. You’ll also make follow-up referrals, complete digital records, and act as a vital link between residents, health professionals, and support services.
Whilst this role offers flexibility, we do require you to be within 5 minutes of your car and being contactable. You’ll be working from the comfort of your own home and respond to calls directed to you. No two days will be the same however this role does you give the opportunity to work away from 9-5 working.
Roles available:
Permanent £13,160 per annum, South Worcestershire 20 hours per week, this role runs on a 3-week rolling rota including days, nights, weekends and bank holidays — so flexibility and reliability are essential.
Relief roles, £12.65 + £25 on call payment, across Worcestershire flexible role providing cover when our core team is on leave or needs extra support.
You'll receive full training, a supportive induction, and access to specialist kit and software. This isn’t just a job — it’s a lifeline for the people you support.
About You
You’ll be empathetic, reliable, and calm in a crisis. You’ll need to be confident visiting people in their homes, sometimes in distressing or unpredictable situations, and able to offer not just practical help, but genuine reassurance.
You’ll bring:
A full UK driving licence and access to your own vehicle
Confidence using a smartphone or tablet to log information
A flexible approach to shifts, including overnights and weekends
The ability to work sensitively and respectfully with vulnerable individuals
A proactive, supportive attitude and a real team spirit
Experience in care or emergency response is helpful but not essential — we’re open to a wide range of backgrounds. Whether you're looking for something more meaningful, a new direction, or a chance to work in a supportive, purpose-led team, we’d welcome your application.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.