Customer Service Advisor
| Posting date: | 17 April 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 24 April 2025 |
| Location: | Edinburgh, Edinburgh, EH38EX |
| Remote working: | On-site only |
| Company: | Search Consultancy LTD |
| Job type: | Permanent |
| Job reference: | Req/667171_1744894757 |
Summary
Customer Service Advisor - 12-Month Fixed Term Contract
Location: Edinburgh | Salary: £26,500 | Potential to go permanent
What's the Opportunity?
We're excited to offer an excellent opportunity to join our clients dynamic Digital Channels Customer Service Team in Edinburgh as a Customer Service Advisor on a 12-month fixed-term contract. This is a fantastic chance to join a collaborative, fast-paced team where you'll play a key role in ensuring the smooth running of our digital operations and providing exceptional service to our clients.
You'll work closely with senior colleagues and the team leader, handling a range of administrative tasks and engaging directly with valued customers. If you're organised, tech-savvy, and passionate about delivering a first-class client experience, we'd love to hear from you.
What Will You Be Doing?
· Be the first point of contact for new and existing customers - handling incoming calls and emails with confidence and clarity.
· Manage client data with accuracy across various internal systems.
· Handle all aspects of the client journey - from account opening to closure or transfer.
· Monitor internal customer transfers, ISA subscriptions, and the movement of assets/cash between institutions.
· Process transactions and documentation efficiently and securely.
· Provide support for digital access - including setting up and assisting with our online client portals.
· Take ownership of customer queries and ensure timely resolution.
· Perform general record keeping and electronic filing to keep our operations running smoothly.
What Are We Looking For?
Must-Have:
· Confident using Microsoft Office (Word, Excel, Outlook, Teams) with the ability to pick up new systems quickly.
· Strong attention to detail - both written and numerical.
· Excellent communication skills - both written and verbal.
· Comfortable navigating intranet sites and web-based tools.
· Previous financial experience.
Nice-to-Have:
· Previous experience in an administrative or customer service role.
· Interest in pursuing relevant qualifications (fully supported by the client).
Why Join Us?
You'll be part of a supportive and collaborative environment where your development is a priority.
· Opportunity to go permanent after 12 months
· Monday to Friday working hours - no weekends! Choose a shift that works for you:
o 8am - 4pm
o 9am - 5pm
o 10am - 6pm
· Competitive salary of £26,500
· Opportunities to grow and develop your skills
· A team that genuinely supports and values one another
· Flexible working options available
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.