Triage Adviser - Shelter Cymru Live
| Posting date: | 17 April 2025 |
|---|---|
| Salary: | £23,266 per year |
| Hours: | Full time |
| Closing date: | 12 May 2025 |
| Location: | Flexible |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Shelter Cymru |
| Job type: | Contract |
| Job reference: | Sc783 |
Summary
Job Introduction:
We have an exciting opportunity to be part of a team who provide a National Housing Advice Service through a mixture of phone, web-chat, email advice and online advice services. As a member of our Triage team you will be tasked with answering telephone calls on our helpline, and signposting the client to the most appropriate team or service for advice.
Shelter Cymru are working with staff to offer a form of hybrid working, we are currently asking staff to attend the office one day a week minimum. Employees are provided with an office base but this role can based at any of our offices across Wales.
Benefits:
Time off
29 days annual leave plus 2 Shelter Cymru days and public holidays (pro-rata for part-time staff and those joining part-way through the year).
3 paid wellbeing days (pro rata for part time staff)
Paid Carers and Compassionate leave
Wellbeing
35 hour working week for full time equivalent employees.
Hybrid working - We are developing a flexible and hybrid working approach for all staff, with a minimum of 1 day per week working in the office and have offices across Wales (Cardiff, Swansea, Rhyl, Felinheli and Wrexham) and employees are provided with an office base.
Workplace counselling - frontline workers have access to bi-monthly peer support and reflective practice groups, facilitated by a counsellor. Frontline Workers can also access 121 counselling sessions.
Employee Assistance Programme to help staff to deal with personal problems that might impact on work performance, health and wellbeing. The programme offers a wide range of support, including online resources, counselling, legal & financial support and referral services.
Financial
Shelter Cymru operates a contributory pension scheme – employer contribution 4% and 5% employee contribution.
Non-contributory group life assurance scheme (up to two times annual salary)
Enhanced maternity, paternity, shared parental and adoption pay
Enhanced sick pay scheme.
Contribution to Christmas party.
Access to the Blue Light Scheme via Blue Light Card Homelessness Discounts
Access to Charity worker discounts via https://www.charityworkerdiscounts.com/
About us:
We are delighted that you are considering joining the team at Shelter Cymru.
We understand the devastating impact that the housing emergency causes and every day we work alongside people to deal with the damaging effect it has on their lives.
We currently employ a paid workforce of over 100 people across Wales and an increasing number of volunteers. With the types of services and support we offer and our campaigning and lobbying agenda, our job roles present challenging and rewarding careers and volunteering opportunities.
You will find people throughout Shelter Cymru believe passionately in what they do, have an appreciation of our beliefs and values, and a desire to make a difference. We believe that home is everything, and we never give up.
People feel that working for Shelter Cymru is more than just a job, they are part of a close knit team that provides help to those that need it, and is constantly striving to effect change.
So come and join the fight for home and become part of the Shelter Cymru team!
Shelter Cymru offers a high level of support, a welcoming work environment and an excellent package of benefits – for further details of the key benefits available please visit the recruitment page of our website
Shelter Cymru recruits based on merit and wants a workforce that reflects the diversity of individuals in housing need. We particularly welcome applications from Black, Asian and Minority Ethnic people who are currently under-represented within our workforce.
We have an exciting opportunity to be part of a team who provide a National Housing Advice Service through a mixture of phone, web-chat, email advice and online advice services. As a member of our Triage team you will be tasked with answering telephone calls on our helpline, and signposting the client to the most appropriate team or service for advice.
Shelter Cymru are working with staff to offer a form of hybrid working, we are currently asking staff to attend the office one day a week minimum. Employees are provided with an office base but this role can based at any of our offices across Wales.
Benefits:
Time off
29 days annual leave plus 2 Shelter Cymru days and public holidays (pro-rata for part-time staff and those joining part-way through the year).
3 paid wellbeing days (pro rata for part time staff)
Paid Carers and Compassionate leave
Wellbeing
35 hour working week for full time equivalent employees.
Hybrid working - We are developing a flexible and hybrid working approach for all staff, with a minimum of 1 day per week working in the office and have offices across Wales (Cardiff, Swansea, Rhyl, Felinheli and Wrexham) and employees are provided with an office base.
Workplace counselling - frontline workers have access to bi-monthly peer support and reflective practice groups, facilitated by a counsellor. Frontline Workers can also access 121 counselling sessions.
Employee Assistance Programme to help staff to deal with personal problems that might impact on work performance, health and wellbeing. The programme offers a wide range of support, including online resources, counselling, legal & financial support and referral services.
Financial
Shelter Cymru operates a contributory pension scheme – employer contribution 4% and 5% employee contribution.
Non-contributory group life assurance scheme (up to two times annual salary)
Enhanced maternity, paternity, shared parental and adoption pay
Enhanced sick pay scheme.
Contribution to Christmas party.
Access to the Blue Light Scheme via Blue Light Card Homelessness Discounts
Access to Charity worker discounts via https://www.charityworkerdiscounts.com/
About us:
We are delighted that you are considering joining the team at Shelter Cymru.
We understand the devastating impact that the housing emergency causes and every day we work alongside people to deal with the damaging effect it has on their lives.
We currently employ a paid workforce of over 100 people across Wales and an increasing number of volunteers. With the types of services and support we offer and our campaigning and lobbying agenda, our job roles present challenging and rewarding careers and volunteering opportunities.
You will find people throughout Shelter Cymru believe passionately in what they do, have an appreciation of our beliefs and values, and a desire to make a difference. We believe that home is everything, and we never give up.
People feel that working for Shelter Cymru is more than just a job, they are part of a close knit team that provides help to those that need it, and is constantly striving to effect change.
So come and join the fight for home and become part of the Shelter Cymru team!
Shelter Cymru offers a high level of support, a welcoming work environment and an excellent package of benefits – for further details of the key benefits available please visit the recruitment page of our website
Shelter Cymru recruits based on merit and wants a workforce that reflects the diversity of individuals in housing need. We particularly welcome applications from Black, Asian and Minority Ethnic people who are currently under-represented within our workforce.