Team Administrator | Greater Manchester Mental Health NHS Foundation Trust
| Posting date: | 16 April 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,625 - £25,674 per annum pro rata |
| Hours: | Full time |
| Closing date: | 16 May 2025 |
| Location: | Eccles, M30 0GT |
| Company: | Greater Manchester Mental Health NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7090062/437-7090062 |
Summary
The Team Administrator will be responsible for management of referrals and the CPA forward planner to ensure all CPA appointments are booked within the agreed timeframe.
The Team Administrator will have an overview of the patient pathway with responsibility for ensuring referrals, reviews and appointments are processed and conducted within the required timeframes.
The post holder is responsible for the provision of a booking appointment service Outpatients using a computerised Patient Administration System (PARIS), electronic scanning equipment and use of GMMH email for clinical correspondence. This will involve formal telephone liaison with service users, carers and clinicians, to ensure that patients are seen within appropriate timeframes.
The post holder will ensure an efficient administrative service for the team including minute taking, and other general administrative duties.
To directly negotiate appointment slots with clinicians in order that service users can take place within stated target times and standards according to the NHS Plan. · Typing of all clinical correspondence. · Coordinating and directing service user contact via telephone call, email, or letter. · Greeting service users, carers and other visitors when required. · Ensure an effective and efficient booking service is provided with service user negotiation in accordance with the targets stated in the NHS Plan. · Direct making of appointments according to booking and waiting time policies.
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Please see attached job description and person specification
Staff benefits
• Pay Enhancements
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 yearsExcellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• fuel Genie Fuel Cards (for applicable roles)
This advert closes on Wednesday 30 Apr 2025