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Performance and Quality Improvement Officer
| Posting date: | 15 April 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 21 April 2025 |
| Location: | Birmingham, B9 4EY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0581-25-0001 |
Summary
Design, monitor and support continuous improvement activities with line manager and operational managers and their staff. Conduct evidence-based quality checks (e.g., observations, file audits, quality monitoring etc) Create, manage and monitor effective continuous quality improvement plans (including actions for improvement following audits and monitoring) with operational managers and delivery partners, to improve quality compliance and performance. Contribute to the systematic collation, analysis and monitoring of service performance and provision and ensure that results are used to drive continuous improvement. Support in the management and maintenance of the risk reporting framework. Build and maintain positive relationships with key stakeholders regarding quality performance tracking of services i.e., ICB, CQC, NHSE/DoH Support the Head of Performance and Quality in the continuous improvement and adherence to national standards set by quality regulators i.e., CQC. Contribute to the production of regular and adhoc reports including: - Weekly Business Performance analysis across all areas of the business. Monthly and quarterly performance reports (NQR & KPI) Clinical data reports. Call Centre performance statistics Reports required by other departments. Support in the translation of performance monitoring data into improvement reports and action plans to drive performance and quality improvement. The job description may be subject to review. This job description is not exhaustive, and it is expected that the post holder will be flexible in their approach, and undertake any reasonable duties as requested by Management.