IT Technical Support Apprentice - 14455
| Posting date: | 14 April 2025 |
|---|---|
| Salary: | £14,000 per year |
| Hours: | Full time |
| Closing date: | 14 May 2025 |
| Location: | Accrington |
| Remote working: | On-site only |
| Company: | North Lancs Training Group Ltd |
| Job type: | Apprenticeship |
| Job reference: | 14455 |
Summary
North Lancs Training Group in Accrington are recruiting for an IT Technical Support Apprentice.
The job duties are;
• Set up/maintain user profiles on active directory and mailboxes on exchange for new/existing staff.
• Carry out equipment configurations to include laptops, desktops, mobile phones, and audio/visual equipment.
• Carry out software installations, maintenance and upgrading as specified by the IT Services manager.
• Ensure the asset log is regularly updated to accurately reflect all I.T. equipment.
• Provide technical support for fixed and portable computer systems, ancillary peripherals (printers, whiteboards etc.), provide support with CCTV, telephone systems and other relevant equipment where applicable.
• Support staff on use of Microsoft 365 and supporting technologies, where applicable.
• To continue self-development in and keep up to date with all development in the use of technology within training and education. This to include attendance on any relevant training courses.
• Gain an understanding of the network infrastructure and demonstrate awareness of site configurations and technical status. The hardware to include printers, servers, virtual machines, switches, and access points.
• Assist with the upgrade of user equipment including testing, bench marking and sourcing.
• To carry out routine IT administration such as backups, updating job logs and equipment registers.
• Assist with the creation and maintenance of electronic documentation such as PDF’s.
Requirements;
• Knowledge and understanding of IT functionality in a business environment
• Knowledge and understanding of network infrastructure
• Knowledge and understanding of IT security
• Experience of IT troubleshooting
• Experience of Windows Operating Systems
• Good problem-solving skills
• Excellent communication skills
• Organised
• Motivated and self driven
• Enthusiastic
Hours;
Monday-Friday 9:00am-5:00pm, 1 hour lunch, 35 hours per week
The job duties are;
• Set up/maintain user profiles on active directory and mailboxes on exchange for new/existing staff.
• Carry out equipment configurations to include laptops, desktops, mobile phones, and audio/visual equipment.
• Carry out software installations, maintenance and upgrading as specified by the IT Services manager.
• Ensure the asset log is regularly updated to accurately reflect all I.T. equipment.
• Provide technical support for fixed and portable computer systems, ancillary peripherals (printers, whiteboards etc.), provide support with CCTV, telephone systems and other relevant equipment where applicable.
• Support staff on use of Microsoft 365 and supporting technologies, where applicable.
• To continue self-development in and keep up to date with all development in the use of technology within training and education. This to include attendance on any relevant training courses.
• Gain an understanding of the network infrastructure and demonstrate awareness of site configurations and technical status. The hardware to include printers, servers, virtual machines, switches, and access points.
• Assist with the upgrade of user equipment including testing, bench marking and sourcing.
• To carry out routine IT administration such as backups, updating job logs and equipment registers.
• Assist with the creation and maintenance of electronic documentation such as PDF’s.
Requirements;
• Knowledge and understanding of IT functionality in a business environment
• Knowledge and understanding of network infrastructure
• Knowledge and understanding of IT security
• Experience of IT troubleshooting
• Experience of Windows Operating Systems
• Good problem-solving skills
• Excellent communication skills
• Organised
• Motivated and self driven
• Enthusiastic
Hours;
Monday-Friday 9:00am-5:00pm, 1 hour lunch, 35 hours per week
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.