Customer Service Advisor
| Posting date: | 12 April 2025 |
|---|---|
| Salary: | £26,000 per year |
| Hours: | Full time |
| Closing date: | 12 May 2025 |
| Location: | CW1 |
| Remote working: | On-site only |
| Company: | Synergy Recruitment Ltd |
| Job type: | Permanent |
| Job reference: | 33504-40915 |
Summary
Are you an experienced customer service advisor ready for their next challenge?
Looking for a role with career progression, variety, and working with a great team?
Then look no further, as we've got the job for you!
Our Crewe-based client is looking to recruit 3 new Customer Service Advisors. There are continued expansion plans on the horizon, meaning development opportunities galore for you!
You'd be joining a non-corporate, down to earth and friendly team who are all incredibly welcoming and supportive.
Having placed multiple people at this organisation, we can confidently say what a great place it is to work!
Check out the list of great benefits too!
As the next Customer Service Advisor, you will receive:
• Salary: £26k basic + 1 in 3 Saturdays (paid at time and a half) + bonuses = £28k OTE.
• Hours: 2 positions will be 8am - 4pm, and the 3rd will be 10am - 6pm (Monday to Friday) with 1 in 3 Saturdays 9am - 1pm.
• Hybrid working - 3 days in the office/2 days WFH (after 3 months)
• Holidays: 25 days plus bank holidays.
• Free breakfast goodies.
• Employee benefit scheme including holiday purchase scheme, health cash plan, travel insurance and life insurance.
• Employee Recognition Awards.
Duties of the Customer Service Advisor:
• Dealing with enquiries, queries, and complaints via inbound calls and emails.
• Providing customers with updates on their repairs and claims.
• Ensuring customers records are consistently maintained on the inhouse system.
• Offering advice and guidance on policies and procedures.
• Escalating issues to senior team members where necessary.
Experience and Skills required for the Customer Service Advisor position:
• Previous phone-based customer service experience is essential.
• The ability to handle complaints in a professional and friendly manner.
• Proven experience of managing your own workload and meeting deadlines.
If this sounds like the role you have been waiting for, please apply with your CV today!