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Council Tax Collection Admin Officer
| Posting date: | 11 April 2025 |
|---|---|
| Salary: | £13.69 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 10 May 2025 |
| Location: | Exeter, Devon, EX1 1JN |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Exeter 5266012 |
Summary
What's involved with this role:
Temporary Council Tax Collection Admin Officer
Job Ref: Exeter 5266012
Please do not apply for this role unless your CV meets the following general requirements, as well as the more specific ones listed further down the ad:
You must be UK based and have the right to work in the UK.
For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
This is a temporary role. Please do not apply if you are seeking a permanent position.
Key Requirements:
IRRV Level 2 Diploma in Local Taxation, Benefits and Advice (QCF) or substantial proven equivalent experience.
Adequate current experience of working within a high-pressure income recovery and customer focussed environment.
Council Tax Billing and Recovery experience essential.
Must have experience of Academy Revs & Bens, Capita Housing, Ash, Paris, Access, RKYV Dip and Workflow systems, and associated modules.
A detailed knowledge of the legal process and procedure in relation to the collection of Council Tax from first reminder up to and including committal.
A working knowledge of financial customer solutions available including payment arrangement, discretionary funding and write off with the ability to explore sustainable ways to maintain and maximise the council’s income in a customer focussed way.
Good IT skills including an intermediate level of bespoke design and engineering related software.
The successful candidate will provide high-quality administrative support for the billing, collection, and recovery of Council Tax. The role ensures accurate maintenance of Council Tax records, delivers excellent customer service, and contributes to the overall effectiveness and efficiency of the Revenues service.
Key Responsibilities:
Ensure that the recovery of Council Tax arrears is appropriate and proportionate, in accordance with System principles and regulatory requirements.
Fully understand each customer’s overall debt to the council and agree appropriate and sustainable payment arrangements to clear that debt.
Provide advice and support to customers in financial hardship, negotiating payment plans, initiating income and expenditure analysis, and exploring sustainable solutions including use of discretionary funds, match funding and income maximisation.
Daily, proactively preventing debt, by making contact with customers in the early stages of arrears to discuss circumstances and payment arrangements.
Making appropriate referrals for case working of multi debts to the Senior Collection Officer and dual debts to the Collection Officer.
Undertake all administrative tasks associated with the team including incoming post, daily adjustments to arrangements, checking cases when escalated action is recommended, updating customer records and other administrative tasks as required.
Collect Council Tax.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion.
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Job Ref: Exeter 5266012
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.