Senior Service Designer
| Posting date: | 11 April 2025 |
|---|---|
| Salary: | £458.93 per day |
| Additional salary information: | per day PAYE |
| Hours: | Full time |
| Closing date: | 10 May 2025 |
| Location: | West Brompton, London, SW6 1TR |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | MPX 0009 DA1C / 1 |
Summary
What's involved with this role:
Role: Senior Service Designer
Contract Length: 6 months until,
Location: London – hybrid
Pay Rate: £458.93 PAYE per day PAYE + c15% accrued holiday + pension contribution. You will be paid per day PAYE for the length of the contract (equivalent to £600 UMB per day)
IR35: Inside
STRAP required
About the Role
As an experienced Service Designer, you will work independently, providing mentorship and guidance to the team while assisting the Lead Service Designer in managing the Service Design function.
You will collaborate closely with Service Transition teams and key stakeholders to develop service design concepts and ensure their successful transition. You may also lead the design of complex services and contribute to setting the strategic direction of Service Design within the Pillar.
Key Responsibilities
Collaborate with the Service Design Lead to guide and manage the design work of the Service Design Team.
Mentor and provide direction to Service Designers, Junior Service Designers, and the Service Acceptance Analyst.
Oversee the line management responsibilities for the Service Design Team.
Help define the direction to ensure services are clear, simple, consistent, and deliver value to users.
Document design decisions, associated risks, and contribute to planning to ensure Service Design & Transition is integrated from the Demand phase.
About You
The ideal candidate will have:
Experience of designing Services to meet user needs
Have a good understanding of Service Design methods and practice
Experience of using data and user feedback to design and improve Services
Experience of turning designs into functioning Services
A design practitioner with knowledge of other linked disciplines such as user research, user experience & interaction design
Experience of mentoring and guiding colleagues
Experience of working within an agile environment
Knowledge and experience of ITIL 4
Knowledge and experience of Agile
Knowledge and experience of Prince and/or other Project Methodologies/frameworks
A good understanding of IT hardware layers and typical deployment models
Have the ability to prioritise, execute tasks and make sound decisions in a busy pressured environment
A high level of written and verbal communication skills
Desirable:
Experience of designing Services to meet user needs, within the Public Sector and/or within the Criminal Justice System
Experience of managing and leading teams
ITIL v4/ 3-4 Conversion certified
Experience within a secure police, or public sector environment
Security vetting at SC(En) with the understanding that you may have to undergo DV level
Why Join?
If you are passionate and want to make a positive impact within the public sector, we’d love to hear from you!
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
1
Job Ref: MPX 0009 DA1C / 1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
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