Business Support Lead Level 2

Posting date:	10 April 2025
Salary:	Not specified
Additional salary information:	Competitive
Hours:	Full time
Closing date:	10 May 2025
Location:	Manchester, M2 5PD
Company:	inploi
Job type:	Permanent
Job reference:	75695461

Summary

Working Hours: 35 Hours per week

Contract Type: Full-Time, Permanent

Closing Date: 24 April 2025

Closing time: 11.59pm

Interview Method: In Person (Face to Face)

Application Instructions: As part of your online application, please upload a copy of your CV and a covering letter explaining why you are the ideal candidate for this job

This role is subject to -

2 References - where possible we require 3 years' employment history.

Manchester City Council’s Leisure, Events and Contracts service is seeking a Business Support Lead Level 2 to assist with the administration of the City Centre Space bookings.

This is an exciting opportunity for someone with a genuine passion for Manchester to contribute to the sustainable growth and future of the city through the management of commercial activities in Manchester's public spaces.
You will have experience of dealing with numerous tasks at once, and prioritising your workload to ensure both internal services and external partners enquiries are handled in a timely manner to help facilitate and achieve service objectives.

You will lead on the management and co-ordination of the City Centre Spaces calendar and liaise with clients and stakeholders to make them aware of availability and booked events including promotional activations, charity events and those from Manchester City Council partners.

You will manage relationships with clients and booking agencies and provide a professional service throughout their enquiry process whilst also promoting other commercial opportunities with Manchester City Council. This will include gathering post-event feedback, to increase the marketing of the service.

A key role will be to provide administrative support to the wider team and ensure all relevant documents are received in a timely manner well before events take place.

We are looking for an enthusiastic, energetic, organised and committed individual who is able to efficiently manage the calendar and booking process to assist in achieving commercial targets.

For an informal discussion, please contact the hiring manager, Joshua McLoughlin, at 07866001451 and joshua.mcloughlin@manchester.gov.uk to arrange a convenient time to discuss the role. 

We would love to hear from you if you have experience of: 

Essential requirements for the role:  

•Communication Skills: Demonstrates an understanding of the views of others and communicates in a realistic and practical manner using appropriate language and medium, listens attentively to views and issues of others and responds to issues arising.

•Analytical Skills: Able and confident to resolve moderately complicated queries in their area of knowledge using logical thinking to explain reasoning behind decisions or actions taken.

•Planning and Organising: Demonstrate the ability to organize multiple tasks in the most effective way, and allocate time and energy according to task complexity and priority .

•Project Management: Takes responsibility for allocated project tasks and delivers these efficiently. Contributes to the project planning process within a defined project management framework providing required information in a timely manner and identify emerging risks to the project and reports these appropriately.

•Problem Solving and Decision Making: Ability to analyse situations, diagnose problems, identify the key issues, establish and evaluate alternative courses of action and produce a logical, practical and acceptable solution.

•Financial Management: Numeracy and accuracy skills to handle numbers confidently, collate information and keep accurate and reliable records to help with the monitoring and reviewing of financial resources.

The experience below would be beneficial but is not essential: 

Desirable requirements that would be useful in this role: 

• Good administrative experience and knowledge of Microsoft apps.
• Relationship management experience

We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

Benefits we offer

Generous holiday allowance

Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.

A buzzing pension

You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.

Enhanced parental and carers leave

Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your newborn or support your family during critical life events.

Brilliant perks

Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.

Learn and grow

We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.

A Good Employment Charter member

We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.

Up to 3 days volunteering leave

Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.

Guaranteed Assessment Scheme

We guarantee assessments for applicants who meet the minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition

When You Join Us

We’re a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email jobs@manchester.gov.uk.

What we will need from you if you’re successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. 

Pre-Employment Checks

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for. As a guide, these checks may include:

• Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK.
• References: We’ll require references from your current and previous employer(s).

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

Other relevant information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

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