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Patient Access Coordinator
| Posting date: | 10 April 2025 |
|---|---|
| Salary: | £29,485.00 to £31,088.00 per year |
| Additional salary information: | £29485.00 - £31088.00 a year |
| Hours: | Full time |
| Closing date: | 15 April 2025 |
| Location: | London, SE1 7EH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9196-25-0638 |
Summary
Main Duties- Act as the first point of call for all patient access queries to the Trust.- On receipt of all new referral letters ensure that the vetting process hasbeen followed in line with departmental guidelines.- Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.- Liaise with patients prior to their hospital visit to ensure that a mutuallyconvenient date and time is agreed.- Ensure that patients are appropriately reminded of their appointments.This may include sending reminder letters or contacting patients bytelephone, up to seven days before their visit to re-confirm attendance inline with departmental protocols.- Ensure that departmental standards are met for patients receivingnotification or acknowledgement of their visit.- Provide a courteous and efficient point of contact for patients both face toface and over the telephone.- Ensure that each patient is treated as an individual and their individualneeds are met (ie: appropriate support is in place for their appointment,such as interpreting support). - Cover reception and Face to Face areas and covering weekend shifts.