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Operations Manager
| Posting date: | 10 April 2025 |
|---|---|
| Salary: | £45,413 to £55,755 per year |
| Hours: | Full time |
| Closing date: | 30 April 2025 |
| Location: | Northampton, Northamptonshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | University of Northampton |
| Job type: | Permanent |
| Job reference: | UN5257 |
Summary
About the Job
Interview Date: 19 May 2025
This is an exciting opportunity for a highly professional and motivated individual with excellent business, commercial and communication skills to provide operational leadership and management of the Competence Test Centre (CTC) ensuring the requirements of the Nursing Midwifery Council (NMC) contract are met and the CTC operates at its maximum capacity. The successful candidate will direct, line manage a team of business administrators and manage all aspects of the NMC contract ensuring service level agreements and key performance indicators are met, reported on and a high-quality service is always maintained. The post holder will act as the primary interface between the CTC and the University’s professional services and will provide external representation for the test centre with partnered NHS Trusts and the NMC.
Working collaboratively with the Clinical Manager and Deputy Managers, the post holder will ensure efficient operational delivery of the Test of Competence and facilitate an excellent customer service journey for all candidates and organisations. Project management, budgetary support responsibilities, resource management, contract and bid management and identification of income generation opportunities also form part of this post.
The CTC is integral to the University of Northampton. It offers the OSCE Test of Competence (TOC) and other exams to Internationally Educated Nurses (IENs) and midwives (IEN/M) seeking entry to the Nursing and Midwifery Council (NMC) register and nurses, midwives and nursing associates returning to the register after lapsed registration. It performs an important function and has a national social impact. The CTC facilitates NMC registration to around 10,000 IENs and midwives annually, allowing them to enter the UK healthcare workforce and directly contribute to patient care nationally.
The post holder will be expected to work in partnership clinical manager & CTC leadership team to provide leadership cover.
About you
This post is suitable for a senior business administrator who has the knowledge, skills and experience in leading professional teams, managing contracts, meeting targets, monitoring results and productivity.
The post holder should have:
Significant experience in a commercial management capacity
Significant experience of leading teams, team building and mentoring
Excellent interpersonal skills and the ability to communicate at a professional level with stakeholders, such as the NMC, Trust employers, and candidates; along with exam delivery partners from other test centres, and test developers attending meetings in line with the post
Experience in developing and managing administration and operational processes
Experience of governance through quality assurance and risk management processes
Ability to accept individual accountability in the delivery of a high-quality service
Experience of leading and contributing to successful service delivery; showing initiative in improving service delivery to meet the needs of “customers” and key stakeholders
Excellent organisational, planning, IT and delegation skills to manage complex tasks and ensure that deadlines are met
Evidence of successful project management and budget control
Experience of stakeholder engagement and management
Experience of line management and a supportive approach when managing team members in the performance of their roles and responsibilities
Ability to adapt to and implement organisational change
Ability to be responsive to changing culture, expectations and needs
Experience in aspects of income generation, bids and tenders
Ability to work independently and as part of a team
An understanding of HR policies and procedures
The motivation to strive to do the best individually and collectively
Qualifications
Essential:
Hold a degree or equivalent qualification and or significant experience in project, commercial and business operational management
Desirable:
Hold a relevant professional level qualification in either: administration business or commercial management
Department
The Competence test centre is part of the Faculty of Health Education and Society.
NMC Test of Competence - The Nursing and Midwifery Council
We offer the Test of Competence (TOC) which measures candidates against the current UK pre-registration standards for nursing, midwifery and nursing associates.
Standards for nurses - The Nursing and Midwifery Council (nmc.org.uk)
Standards for midwives - The Nursing and Midwifery Council (nmc.org.uk)
Standards for nursing associates - The Nursing and Midwifery Council (nmc.org.uk)
The distinct fields of practice tested includes:
Adult, Child, Learning disabilities, Mental health, Midwifery and Nursing Associates.
Our test centre (CTC) has expanded its facilities, and offers purpose built examination facilities for international candidates; centrally located in the heart of Northampton, opposite to the railway station.
Right to Work
All candidates will be required to provide proof of their eligibility to work in the UK during the interview process. The University is open to considering Skilled Worker visa sponsorship, provided that the eligibility criteria of the points-based immigration system are met.
Equality
We welcome applications from individuals from underrepresented groups.
Interview Date: 19 May 2025
This is an exciting opportunity for a highly professional and motivated individual with excellent business, commercial and communication skills to provide operational leadership and management of the Competence Test Centre (CTC) ensuring the requirements of the Nursing Midwifery Council (NMC) contract are met and the CTC operates at its maximum capacity. The successful candidate will direct, line manage a team of business administrators and manage all aspects of the NMC contract ensuring service level agreements and key performance indicators are met, reported on and a high-quality service is always maintained. The post holder will act as the primary interface between the CTC and the University’s professional services and will provide external representation for the test centre with partnered NHS Trusts and the NMC.
Working collaboratively with the Clinical Manager and Deputy Managers, the post holder will ensure efficient operational delivery of the Test of Competence and facilitate an excellent customer service journey for all candidates and organisations. Project management, budgetary support responsibilities, resource management, contract and bid management and identification of income generation opportunities also form part of this post.
The CTC is integral to the University of Northampton. It offers the OSCE Test of Competence (TOC) and other exams to Internationally Educated Nurses (IENs) and midwives (IEN/M) seeking entry to the Nursing and Midwifery Council (NMC) register and nurses, midwives and nursing associates returning to the register after lapsed registration. It performs an important function and has a national social impact. The CTC facilitates NMC registration to around 10,000 IENs and midwives annually, allowing them to enter the UK healthcare workforce and directly contribute to patient care nationally.
The post holder will be expected to work in partnership clinical manager & CTC leadership team to provide leadership cover.
About you
This post is suitable for a senior business administrator who has the knowledge, skills and experience in leading professional teams, managing contracts, meeting targets, monitoring results and productivity.
The post holder should have:
Significant experience in a commercial management capacity
Significant experience of leading teams, team building and mentoring
Excellent interpersonal skills and the ability to communicate at a professional level with stakeholders, such as the NMC, Trust employers, and candidates; along with exam delivery partners from other test centres, and test developers attending meetings in line with the post
Experience in developing and managing administration and operational processes
Experience of governance through quality assurance and risk management processes
Ability to accept individual accountability in the delivery of a high-quality service
Experience of leading and contributing to successful service delivery; showing initiative in improving service delivery to meet the needs of “customers” and key stakeholders
Excellent organisational, planning, IT and delegation skills to manage complex tasks and ensure that deadlines are met
Evidence of successful project management and budget control
Experience of stakeholder engagement and management
Experience of line management and a supportive approach when managing team members in the performance of their roles and responsibilities
Ability to adapt to and implement organisational change
Ability to be responsive to changing culture, expectations and needs
Experience in aspects of income generation, bids and tenders
Ability to work independently and as part of a team
An understanding of HR policies and procedures
The motivation to strive to do the best individually and collectively
Qualifications
Essential:
Hold a degree or equivalent qualification and or significant experience in project, commercial and business operational management
Desirable:
Hold a relevant professional level qualification in either: administration business or commercial management
Department
The Competence test centre is part of the Faculty of Health Education and Society.
NMC Test of Competence - The Nursing and Midwifery Council
We offer the Test of Competence (TOC) which measures candidates against the current UK pre-registration standards for nursing, midwifery and nursing associates.
Standards for nurses - The Nursing and Midwifery Council (nmc.org.uk)
Standards for midwives - The Nursing and Midwifery Council (nmc.org.uk)
Standards for nursing associates - The Nursing and Midwifery Council (nmc.org.uk)
The distinct fields of practice tested includes:
Adult, Child, Learning disabilities, Mental health, Midwifery and Nursing Associates.
Our test centre (CTC) has expanded its facilities, and offers purpose built examination facilities for international candidates; centrally located in the heart of Northampton, opposite to the railway station.
Right to Work
All candidates will be required to provide proof of their eligibility to work in the UK during the interview process. The University is open to considering Skilled Worker visa sponsorship, provided that the eligibility criteria of the points-based immigration system are met.
Equality
We welcome applications from individuals from underrepresented groups.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.