Client Service Manager
| Posting date: | 09 April 2025 |
|---|---|
| Salary: | £40,000 to £50,000 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 08 May 2025 |
| Location: | Home based, SG13 7TZ |
| Company: | Blue Square |
| Job type: | Permanent |
| Job reference: | bluesquare/TP/104/795 |
Summary
ARE YOU THE ONE?
As our Client Services Manager you will understand your clients and their needs, inside out. You’ll be responsible for monitoring and progressing client campaigns, activity, requests, and end to end service management across your portfolio. You’ll ensure that effective and efficient services are delivered to contractual service level agreements and our solutions are fit for service, creating growth opportunities where possible and driving service improvement plan. You’ll be the expert in spinning multiple plates and pushing the boundaries, always delivering exceptional results.
WHAT YOU’LL BE UP TO
CLIENT SERVICE An ambassador for the business – you’ll be the connection between the business and our clients to provide excellent service and quality advice in each interaction Provide regular updates to the client on all activity within your statement of work Establish trust through asking the right questions and delivering on commitments Inspire confidence in the client and provide a point of contact and escalation for every eventuality | |
COMMERCIAL EXCELLENCE Track and monitor spend against allocated budget to ensure excellent financial management Ensure all commercial activities meet budget and efficiency targets Be an expert in understanding all key performance indicators related to your statement of work to drive success and share best practice Monitor and present statistics around service level agreement performance, providing creative and innovative solutions where necessary | |