Administration Officer
| Posting date: | 08 April 2025 |
|---|---|
| Salary: | £25,625 per year |
| Hours: | Full time |
| Closing date: | 08 May 2025 |
| Location: | Harrogate, North Yorkshire |
| Remote working: | On-site only |
| Company: | Ecruit |
| Job type: | Permanent |
| Job reference: | Administration Officer - AO Harrogate UK |
Summary
Administration Officer – £25,625 per annum – Harrogate, North Yorkshire
The Role
Do you enjoy helping people and solving problems in a calm, professional way? Are you experienced in administration and confident working with systems, customers, and colleagues alike? As our Administration Officer you’ll be the first point of contact for many of our customers and contractors—whether that’s answering phones, managing inboxes, updating systems, or helping with repairs and compliance records. This role is ideal for someone who is friendly, efficient, and highly organised, with strong attention to detail.
If this sounds interesting, then this could be the perfect opportunity for you.
Key Responsibilities:
Provide a welcoming and professional reception service
Handle incoming calls and resolve queries where possible
Update customer and property information on our housing system
Maintain inboxes for general and repair enquiries
Raise and manage repairs and monitor contractor performance
Process contractor invoices accurately and on time
Assist with meeting arrangements and documentation
Support the Housing Team
Carry out customer satisfaction calls
Monitor safety and compliance data, including gas and electrical checks
Maintain the approved contractor list
Log and track complaints and compliments in line with policy
Company:
We are a small, but expanding, housing association currently managing 300 properties in and around the Harrogate District. We offer homes for rent and on a shared ownership basis. With a personal, local service we want to help our customers create homes near family and work.
The Person
We’re looking for someone who:
Has excellent customer service and communication skills
Is confident using Microsoft Word and Excel
Is organised, detail-focused, and can manage multiple tasks
Works well both independently and as part of a team
Holds a full UK driving licence and access to a car (desirable)
Is flexible and willing to adapt to changing priorities
Experience in customer service and admin is essential, any related qualifications is a bonus. We will support training for a professional qualification in housing.
The Role
Do you enjoy helping people and solving problems in a calm, professional way? Are you experienced in administration and confident working with systems, customers, and colleagues alike? As our Administration Officer you’ll be the first point of contact for many of our customers and contractors—whether that’s answering phones, managing inboxes, updating systems, or helping with repairs and compliance records. This role is ideal for someone who is friendly, efficient, and highly organised, with strong attention to detail.
If this sounds interesting, then this could be the perfect opportunity for you.
Key Responsibilities:
Provide a welcoming and professional reception service
Handle incoming calls and resolve queries where possible
Update customer and property information on our housing system
Maintain inboxes for general and repair enquiries
Raise and manage repairs and monitor contractor performance
Process contractor invoices accurately and on time
Assist with meeting arrangements and documentation
Support the Housing Team
Carry out customer satisfaction calls
Monitor safety and compliance data, including gas and electrical checks
Maintain the approved contractor list
Log and track complaints and compliments in line with policy
Company:
We are a small, but expanding, housing association currently managing 300 properties in and around the Harrogate District. We offer homes for rent and on a shared ownership basis. With a personal, local service we want to help our customers create homes near family and work.
The Person
We’re looking for someone who:
Has excellent customer service and communication skills
Is confident using Microsoft Word and Excel
Is organised, detail-focused, and can manage multiple tasks
Works well both independently and as part of a team
Holds a full UK driving licence and access to a car (desirable)
Is flexible and willing to adapt to changing priorities
Experience in customer service and admin is essential, any related qualifications is a bonus. We will support training for a professional qualification in housing.