Universal Credit Work Coach Team Leader
| Posting date: | 03 April 2025 |
|---|---|
| Salary: | £37,497 to £38,373 per year |
| Hours: | Full time |
| Closing date: | 14 April 2025 |
| Location: | M6 5PL |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 398654/5 |
Summary
If so, we would like to hear from you!
This rewarding role in Universal Credit operations offers a range of benefits including competitive salary, pension, flexible working, employee discount schemes, and a range of development programmes including professional learning and accreditation.
There are currently 7 vacancies available across the range of locations covered by this advert. A reserve list will be held initially for 3 months, with a view to extending to a maximum of 12 months to fill potential future Work Coach Team Leader vacancies in the North West.
Work Coach Team Leaders are accountable for creating an environment to support the flexible, effective, personalised delivery of customer service to those receiving support via Universal Credit.
You will lead a team of 12 -15 Work Coaches to support a caseload of customers to move closer to, or into work, ensuring performance measures are achieved and quality standards are met.
This is a fast-paced role, where you will be faced with challenging circumstances whilst supporting some of the most vulnerable in our society, requiring resilience and strong, adaptable leadership skills.
Leadership behaviours that show a caring, inclusive, flexible, adaptable approach will be key to your success. Enabling your teams to explore options and identify solutions to achieve successful business outcomes is critical for this role.
You will gain knowledge of the local labour market and sustain various relationships across the organisation, other government departments, and partner organisations to support the effectiveness of your team and the service provided to customers.
You will be responsible for managing the workload of your team and undertaking first line manager tasks such as regular discussions with your team members relating to wellbeing, performance, development, and career aspirations. Your role also includes applying and making decisions in line with DWP People Policies.
In this role we are looking for people who will:
- Inspire front-line teams to deliver the best for our customers.
- Encourage innovation and deliver high performance using data insights and coaching techniques.
- Be leaders who will communicate with clarity and purpose.
- Make fair, sound decisions.
- Understand the strategic landscape and localism plans to deliver successful business outcomes through collaboration with external stakeholders.
- Manage multiple tasks and prioritise effectively.
- Lead people through change, ensuring our teams are adaptable and flexible to support efficiency and improve service delivery.
Proud member of the Disability Confident employer scheme