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Patient Experience - Communication and Engagement Coordinator
| Posting date: | 28 March 2025 |
|---|---|
| Salary: | £13.80 per hour |
| Additional salary information: | £13.80 an hour |
| Hours: | Full time |
| Closing date: | 13 April 2025 |
| Location: | Solihull, B90 4DD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2634-25-1500 |
Summary
Plan and write quarterly patient newsletters. Lead patient feedback initiatives, including surveys, comment cards, and online reviews e.g. NHS Choices, to gather insights into patient experiences. Analyse feedback to identify trends and areas for improvement. Collaborate with relevant teams to share information that enables them to address concerns and track improvements based on patient input. Act as a liaison between patients and the healthcare team, ensuring patient concerns via surveys are heard, addressed, and resolved in a timely manner. Engage patients in their care process by providing information, answering questions, and offering resources to improve understanding and involvement. Encourage patient participation in surveys, the patient participation group, focus groups, and other engagement activities to improve services. Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information. Ensuring that patient data is kept confidential at all times and is shared on a need-to-know basis only. Understand responsibility of self and others regarding the Freedom of Information Act. Support training for staff on best practices in patient communication, customer service, and engagement. Understands and demonstrates the characteristics of a role model to members in the team and/or service.