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Support Officer
| Posting date: | 27 March 2025 |
|---|---|
| Salary: | £25,235 to £28,131 per year |
| Hours: | Full time |
| Closing date: | 13 April 2025 |
| Location: | EH11 3ST |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Scottish Government |
| Job type: | Permanent |
| Job reference: | 875 |
Summary
Are you looking for a dynamic and rewarding role, where your work will directly impact students' ability to access the financial support they need to pursue their studies?
As a Support Officer in SAAS Operations, you will be part of the Processing Team. Our mission is to deliver efficient and effective financial support services, ensuring students receive the assistance they need.
In this diverse and challenging role, you will handle a variety of casework activities, including assessing and managing student applications for financial support. The main objective is to deliver high-quality customer service while managing priorities and meeting seasonal demands in a fast-paced environment.
Brief summary of role
Responsibilities
Assess funding applications to establish students’ eligibility and entitlement to financial support in accordance with our regulations and instructions.
Respond to queries from internal and external stakeholders including students, college/university staff regarding student funding in higher education via telephone, email or webchat.
Respond to change in priorities and be flexible to take on additional ad hoc duties as required.
Deliver against service levels and provide excellent customer service.
Role Criteria
Success Profile
Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on.
Technical/Professional Skills:
Connections and communication. Communicates and builds relationships across teams to deliver excellent service, quality and performance. Works with others in collaboration to share information constructively. Encourages feedback and creates a secure and safe environment where good communication and relationships can thrive.
Adaptability to change. Seeks ways to continuously improve. Identifies skills gaps and makes plans to develop these. Looks for solutions to problems and where necessary refers to others with a focus on bringing about change and improvement. Listens to and acts on feedback from colleagues to understand development areas for preparedness to change. Shares knowledge and skills with others to support learning and readiness for change. Takes into consideration ideas to deliver improved outcomes for stakeholders and/or service delivery.
Delivery and decision making at pace. Makes timely decisions, seeking the views of others where necessary and is confident to make recommendations considering the implications. Works at pace, responding flexibly to emerging priorities and manages their own workload effectively.
You can find out more about the skills required here
Behaviours:
Working together – Level 2.
You can find out more about Success Profiles Behaviours, here
How to apply
Apply online, providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the skills and behaviours listed in the Success Profile above. If invited for further assessment, this will consist of an interview and a Job Simulation exercise.
Assessments are scheduled for w/c 12 May 2025, however this may be subject to change.
As a Support Officer in SAAS Operations, you will be part of the Processing Team. Our mission is to deliver efficient and effective financial support services, ensuring students receive the assistance they need.
In this diverse and challenging role, you will handle a variety of casework activities, including assessing and managing student applications for financial support. The main objective is to deliver high-quality customer service while managing priorities and meeting seasonal demands in a fast-paced environment.
Brief summary of role
Responsibilities
Assess funding applications to establish students’ eligibility and entitlement to financial support in accordance with our regulations and instructions.
Respond to queries from internal and external stakeholders including students, college/university staff regarding student funding in higher education via telephone, email or webchat.
Respond to change in priorities and be flexible to take on additional ad hoc duties as required.
Deliver against service levels and provide excellent customer service.
Role Criteria
Success Profile
Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on.
Technical/Professional Skills:
Connections and communication. Communicates and builds relationships across teams to deliver excellent service, quality and performance. Works with others in collaboration to share information constructively. Encourages feedback and creates a secure and safe environment where good communication and relationships can thrive.
Adaptability to change. Seeks ways to continuously improve. Identifies skills gaps and makes plans to develop these. Looks for solutions to problems and where necessary refers to others with a focus on bringing about change and improvement. Listens to and acts on feedback from colleagues to understand development areas for preparedness to change. Shares knowledge and skills with others to support learning and readiness for change. Takes into consideration ideas to deliver improved outcomes for stakeholders and/or service delivery.
Delivery and decision making at pace. Makes timely decisions, seeking the views of others where necessary and is confident to make recommendations considering the implications. Works at pace, responding flexibly to emerging priorities and manages their own workload effectively.
You can find out more about the skills required here
Behaviours:
Working together – Level 2.
You can find out more about Success Profiles Behaviours, here
How to apply
Apply online, providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the skills and behaviours listed in the Success Profile above. If invited for further assessment, this will consist of an interview and a Job Simulation exercise.
Assessments are scheduled for w/c 12 May 2025, however this may be subject to change.