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Front of House Receptionist/Facilities Administrator
| Posting date: | 21 March 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 28 March 2025 |
| Location: | Millwall Football Club, John Berylson Way, SE16 3LN |
| Remote working: | On-site only |
| Company: | Millwall Football Club |
| Job type: | Contract |
| Job reference: |
Summary
Hours of work: Monday to Friday, 8am-5pm (onsite) and Home Matchdays
Salary: Competitive (based on knowledge and experience)
Location: Millwall Football Club, John Berylson Way, SE16 3LN
Responsible to: Head of Operations & Safety Officer
About us: Established in 1885, Millwall Football Club is one of the most famous football clubs in England. Currently competing in the EFL Championship, they play their home games at The Den, which is based in South Bermondsey, and has been the home of the Club since 1994.
Role Overview:
Millwall Football Club is seeking a Front of House Receptionist and Facilities Administrator.
This role is the first point of contact for visitors to the club, by greeting guests, supporters, and answering phone calls and emails. Along with managing correspondence and providing administrative support to departments across the club to ensure smooth operations
The ideal candidate will possess excellent communication skills, a friendly and professional demeanour and a welcoming front of house manner.
Key Responsibilities:
The role includes, but is not limited to:
· Meet and greet clients and contact the appropriate member of staff.
· Maintain an organised, tidy, and welcoming Reception area for staff and clients
· Responsible for answering incoming calls in a polite manner, routing calls promptly to the appropriate staff member or voicemail and taking messages when necessary.
· Co-ordinate external visitors / contractors, checking Health and Safety and insurance required (as required)
· Control the reception email account and answering/forwarding to appropriate departments
· Sorting all incoming post and distribute to appropriate departments/persons, management of outgoing post
· Manage the onsite deliveries and distribute to the departments/persons
· Maintain and organize diaries for all meeting rooms.
· Ensure all requirements for meeting room reservations are met, arranging refreshments and/or ordering catering when required
· Act as a fire marshal and/or first aider (training provided)
· Monitoring first aid supplies and keeping accident/incident logs up to date
· Monitoring office maintenance requirements and arranging call outs and site visits when required
· Order stationery for site, groceries and other purchases as necessary, adhering to approval process
· Liaising with / keeping track of contractors attending the office and coordinating regular contractors’ visits including cleaners, air conditioning, security alarm, fire alarm system.
· Assist the Operations Manager to ensure compliance with all office health and safety, and buildings & security regulations
· Manage the Facilities department’s financial administration including nut not limited to; purchase orders, credit card reconciliations, chasing contractors, dealing with invoices and liaising with contractors financial departments as necessary to resolve any invoices clarifications/errors.
· Liaise with external Event and Hospitality service providers to co-ordinate any additional cleaning or security requirements
Security & Compliance Management
· Responsible for adhering to all internal policy and procedures in relation to security best practice
· Monitor access to the club’s premises and ensure security protocols are followed
· Monitor CCTV of external areas of the stadium throughout the day and report any issues to the line manager.
· SIA Badge holder (or working towards) would be beneficial
General Club Accountabilities
· To ensure compliance with all relevant club polices, including safeguarding, health and safety.
· To ensure compliance with clubs code of conduct
· To build and maintain good working relationships both internally and externally, always maintaining a professional image when representing the club
· To promote equality, diversity and inclusion across the club in line with our EDI Strategy
Essential Requirements:
· Excellent written and verbal communication skills
· Competent with Microsoft office packages, particularly Word and Outlook
· Confident working alongside all member of staff
· A self-starter with a high level of initiative and proactivity
· Strong attention to detail
· Great communication skills with ability to inspire and motivate others
· Uses initiative with minimal supervision with the desire to proactively support the teams
· Flexible and willing to take on ad-hoc tasks
Desired Requirements/ Qualifications:
· Experience in similar role(s) or environment.
· Outstanding customer service skills.
· Able to thrive in a fast-paced work environment
· Ability to tightly manage your time effectively and productively
· Remain calm under pressure
· Desire for continuous personal improvement
· An administration certificate and/or security certificate
How to Apply: To comply with safer recruitment procedures for the Club we are unable to accept CV’s.
Please ensure that you complete our standard application form (which is available via a link on our website). If you do require assistance in any part of the application process, please contact us via recruit@millwallfc.co.uk
Application Form Link: www.millwallfc.co.uk/club-information/work-for-the-lions/application-form
All applications need to be sent to recruit@millwallfc.co.uk
Due to the quantity of applicants expected, only those short-listed will be notified.
Closing date for applications: Friday 28th March 2025
A full copy of MFC’s Safeguarding Handbook is available by speaking with (or contacting) the MFC person responsible for safeguarding.
Salary: Competitive (based on knowledge and experience)
Location: Millwall Football Club, John Berylson Way, SE16 3LN
Responsible to: Head of Operations & Safety Officer
About us: Established in 1885, Millwall Football Club is one of the most famous football clubs in England. Currently competing in the EFL Championship, they play their home games at The Den, which is based in South Bermondsey, and has been the home of the Club since 1994.
Role Overview:
Millwall Football Club is seeking a Front of House Receptionist and Facilities Administrator.
This role is the first point of contact for visitors to the club, by greeting guests, supporters, and answering phone calls and emails. Along with managing correspondence and providing administrative support to departments across the club to ensure smooth operations
The ideal candidate will possess excellent communication skills, a friendly and professional demeanour and a welcoming front of house manner.
Key Responsibilities:
The role includes, but is not limited to:
· Meet and greet clients and contact the appropriate member of staff.
· Maintain an organised, tidy, and welcoming Reception area for staff and clients
· Responsible for answering incoming calls in a polite manner, routing calls promptly to the appropriate staff member or voicemail and taking messages when necessary.
· Co-ordinate external visitors / contractors, checking Health and Safety and insurance required (as required)
· Control the reception email account and answering/forwarding to appropriate departments
· Sorting all incoming post and distribute to appropriate departments/persons, management of outgoing post
· Manage the onsite deliveries and distribute to the departments/persons
· Maintain and organize diaries for all meeting rooms.
· Ensure all requirements for meeting room reservations are met, arranging refreshments and/or ordering catering when required
· Act as a fire marshal and/or first aider (training provided)
· Monitoring first aid supplies and keeping accident/incident logs up to date
· Monitoring office maintenance requirements and arranging call outs and site visits when required
· Order stationery for site, groceries and other purchases as necessary, adhering to approval process
· Liaising with / keeping track of contractors attending the office and coordinating regular contractors’ visits including cleaners, air conditioning, security alarm, fire alarm system.
· Assist the Operations Manager to ensure compliance with all office health and safety, and buildings & security regulations
· Manage the Facilities department’s financial administration including nut not limited to; purchase orders, credit card reconciliations, chasing contractors, dealing with invoices and liaising with contractors financial departments as necessary to resolve any invoices clarifications/errors.
· Liaise with external Event and Hospitality service providers to co-ordinate any additional cleaning or security requirements
Security & Compliance Management
· Responsible for adhering to all internal policy and procedures in relation to security best practice
· Monitor access to the club’s premises and ensure security protocols are followed
· Monitor CCTV of external areas of the stadium throughout the day and report any issues to the line manager.
· SIA Badge holder (or working towards) would be beneficial
General Club Accountabilities
· To ensure compliance with all relevant club polices, including safeguarding, health and safety.
· To ensure compliance with clubs code of conduct
· To build and maintain good working relationships both internally and externally, always maintaining a professional image when representing the club
· To promote equality, diversity and inclusion across the club in line with our EDI Strategy
Essential Requirements:
· Excellent written and verbal communication skills
· Competent with Microsoft office packages, particularly Word and Outlook
· Confident working alongside all member of staff
· A self-starter with a high level of initiative and proactivity
· Strong attention to detail
· Great communication skills with ability to inspire and motivate others
· Uses initiative with minimal supervision with the desire to proactively support the teams
· Flexible and willing to take on ad-hoc tasks
Desired Requirements/ Qualifications:
· Experience in similar role(s) or environment.
· Outstanding customer service skills.
· Able to thrive in a fast-paced work environment
· Ability to tightly manage your time effectively and productively
· Remain calm under pressure
· Desire for continuous personal improvement
· An administration certificate and/or security certificate
How to Apply: To comply with safer recruitment procedures for the Club we are unable to accept CV’s.
Please ensure that you complete our standard application form (which is available via a link on our website). If you do require assistance in any part of the application process, please contact us via recruit@millwallfc.co.uk
Application Form Link: www.millwallfc.co.uk/club-information/work-for-the-lions/application-form
All applications need to be sent to recruit@millwallfc.co.uk
Due to the quantity of applicants expected, only those short-listed will be notified.
Closing date for applications: Friday 28th March 2025
A full copy of MFC’s Safeguarding Handbook is available by speaking with (or contacting) the MFC person responsible for safeguarding.