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Revenues Contractor - Remote - 27.75 per hour
| Posting date: | 20 March 2025 |
|---|---|
| Salary: | £27.75 per hour |
| Additional salary information: | remote |
| Hours: | Full time |
| Closing date: | 19 April 2025 |
| Location: | City of London, London, W10 5UQ |
| Company: | HCL Workforce Solutions Ltd |
| Job type: | Temporary |
| Job reference: | Revenues_1742489921 |
Summary
Responsibilities
- Processing of council tax billing up to Summons stage.
- Maintain accurate records and process information within set timescales and procedures.
- Make decisions and update accounts in accordance with Council Tax legislation regarding liability, discounts, and reductions.
- Handle customer enquiries and correspondence efficiently and accountably while adhering to relevant legislative provisions, council policy, and financial regulations.
- Operate a systematic billing and recovery procedure within Revenues to ensure efficiency and accountability.
- Deal with customer enquiries via telephone, email, and written communication.
- Liaise with other Council staff, and other stakeholders to provide an efficient and effective revenues and benefit service.
- Take responsibility for the safeguarding and handling of data to ensure it is accurate, comprehensive, valid and stored securely.
Person Spec
- Proficiency in using NEC Revenues and Benefits, and Enterprise DMS systems are a must.
- Sound understanding of Council Tax and relevant legislation built over a minimum of 5 year's experience of working in a Revenues environment.
- Reliable, responsible, and self-motivated.
- Ability to work to clearly defined targets and deadlines.
- Awareness and understanding of customer needs.
- Practical experience in an appropriate work environment and the ability to advise others on relevant issues.
- Clear communication skills with sensitivity and empathy to build trust.
- Ability to work independently and in a team.
- Must successfully undertake Baseline Personnel Security Standard (BPSS) checks and undertake a basic DBS check