Electrical Technical Support Engineer HNC/HND
| Posting date: | 19 March 2025 |
|---|---|
| Salary: | £30,000.0 to £34,000.0 per year |
| Additional salary information: | £30-34,000 plus package |
| Hours: | Full time |
| Closing date: | 18 April 2025 |
| Location: | Glasgow, Glasgow, G4 2ET |
| Remote working: | On-site only |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4653019_1742378259 |
Summary
Remit
Our client is a large electrical manufacturer based on the outskirts of Glasgow - looking for the services of an Electrical Technical Engineer, HND/HNC qualified (would consider mechanical background with a basic electrical knowledge). You would be responsible for working within the Sales Team (internal & external) to provide technical expertise, develop solutions and support the sales process. The role involves pre-sales support working with customers to understand their needs and helping deliver technical solutions that meet those requirements. Handle post-sales support, addressing technical problems and ensuring customer satisfaction. Co-ordinate the day-to-day workload and performance within the Sales Operations Department, ensuring high standards of customer satisfaction are achieved and maintained.
Principal Tasks
* Collaborate with the sales team to identify customer needs and develop technical solutions.
* Provide pre-sales support by answering technical questions.
* Participate in customer meetings to ensure the technical solutions offered meet their needs.
* Take part in technical and product demonstrations from time to time.
* Analysis of technical application of company products and competing equipment to meet customer needs.
* Provide post-sales support, troubleshoot technical issues, ensure customer satisfaction.
* Work closely across company departments to ensure customer requirements are accurately understood and delivered.
Principal Skills Experience and Qualifications
* Minimum HNC level in an engineering discipline, preferably electrical, but consider mechanical.
* 1+ years of experience in a technical sales role, preferably in the switchgear industry but not essential.
* Strong technical skills and ability to understand complex technical concepts.
* Excellent communication skills, both verbal and written, and an ability to present technical information concisely.
* Strong interpersonal skills and ability to collaborate with cross-functional teams.
* Ability to work in a fast-paced environment and manage multiple projects simultaneously.
* The following skills are desired; however, full training will be provided:
* An understanding of LV distribution systems is advantageous but, again, not essential.
* An understanding of Single Line Diagrams and General Arrangement Drawings
* Experience of hosting interdepartmental contract/enquiry reviews and reporting
* Experience with Trimble/Hevacomp/Similar is a bonus.
* Understanding of IEC standards for low voltage switchgear is also a bonus.
If you are an Electrical or Mechanical Engineer looking for an opportunity that will train you or your next career move with this international company, or a HND/HNC qualified Graduate Engineer with a minimum of a year's experience, and interested - please contact me on the below details to discuss your current situation confidentially and if the role might be of interest:-
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