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Information, Advice and Assistance (IAA) Support Worker - Fixed Term until 31.03.2026
| Posting date: | 11 March 2025 |
|---|---|
| Salary: | £28,163.00 to £30,060.00 per year |
| Hours: | Full time |
| Closing date: | 10 April 2025 |
| Location: | Merthyr Tydfil, Merthyr Tydfil County |
| Remote working: | On-site only |
| Company: | Merthyr Tydfil County Borough Council |
| Job type: | Contract |
| Job reference: | RE-1739 |
Summary
Information, Advice and Assistance (IAA) Support Workers will work within Children’s Services attached Early Help Hub and Town Centre Hub, responding to enquires about social care and supporting members of the public in accessing the right support at the right time.
The IAA support worker will be expected to provide appropriate information, advice and assistance to service users and carers concerning Council services, health services, welfare benefits and access to other services provided by voluntary organisations and Families First. The IAA support worker will ensure that this support is provided in keeping with departmental and voluntary sector objectives and agreed standards and practice. The IAA worker will be based both in the EHH Civic Centre and the Merthyr Tydfil Town Hub.
For further information please contact Matthew Davies on 01685 725000 or email Matthew.Davies@merthyr.gov.uk
You will be required to provide evidence of all qualifications specified as essential.
If you do not have access to the internet, application forms can be obtained by telephoning 01685 725000 and are to be returned no later than 10.04.2025 to HR Administration, Civic Centre, Castle Street, Merthyr Tydfil, CF47 8AN.
Email: Human.ResourcesAdmin@merthyr.gov.uk
Ability to speak Welsh is desirable.
Merthyr Tydfil County Borough Council is committed to protecting and safeguarding the most vulnerable people in our community. Rigorous pre-employment checks are undertaken for all appointments as part of our recruitment and selection process.
All employees are required to comply with their individual and organisational responsibilities under the Data Protection Act, the Information Security Policy and relevant supporting operational policies. Any matters of a confidential nature must not be disclosed or passed to any unauthorised persons or third party under any circumstance either during or after employment except in the proper course of your employment or as required by law, Merthyr Tydfil County Borough Council or both. Any breach of confidentiality may lead to disciplinary action.
We value diversity in our workforce and consider ourselves to be an Employer of Choice, committed to promoting and integrating equality of opportunity into all aspects of our work. We welcome applications from everyone and encourage applicants from all groups and backgrounds to apply and join us at Merthyr Tydfil County Borough Council. We are strongly committed to eradicating discrimination in the workplace and ensure that no unlawful discrimination occurs in the recruitment and selection process on the grounds of age, disability, sex, race, sexual orientation, marriage and civil partnership, religion or belief, gender identity and expression, and pregnancy and maternity.