Network Operations Manager
| Posting date: | 10 March 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 April 2025 |
| Location: | City of London, London, EC2V 6DN |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4666956_1741629415 |
Summary
Hybrid: City of London
Salary: Competitive/DOE
Visa sponsorship: Unavailable
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As our Network Operations Manager, you will manage technical services using agile methodologies. You'll be responsible for global operations and reliability engineering, while identifying opportunities to enhance our network services.
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Service Leadership: Leading your team, promoting agility, collaboration, and continuous improvement.
Service Ownership: Define and prioritise any backlogs to align with business goals. Collaborate with partners to gather requirements and translate them into user stories.
Service Recovery: Restore network services disrupted by outages or incidents, identifying root causes and implementing measures to minimise downtime/repeat re-occurrences.
Stakeholder Management: Collaborate with business leaders and other teams to understand their needs. Convey team performance, risks, and dependencies transparently.
Service Support: Ensure Ops & SRE teams provide first-class support for our infrastructure.
Automation: Develop automated tools to manage and monitor network services, to reduce manual tasks and human error.
Observability: Improve our monitoring capabilities and introduce procedures to advance observability practices.
Lifecycle Management: Oversee release management, ensuring operational acceptance.
Service Management: Defining/implementing SLIs & SLOs while sharing service status through dashboards.
Vendor Management: Working with partners, technology vendors, and service providers to deliver outstanding services.
Risk Management: Identify, assess, and control threats to our network products and services.
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Strong experience in Global Network Operations supporting environments of ideally over 20k users, Network Automation Site Reliability Engineering, and DevOps.
Agile experience, using Scrum & Kanban.
Experience with agile project management tools, including JIRA.
Experience with budget planning and forecasting.
Excellent leadership and interpersonal skills.
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