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3696 - Administrative Officer - Birmingham

Job details
Posting date: 06 March 2025
Salary: £24,202 per year
Hours: Full time
Closing date: 21 March 2025
Location: Birmingham, West Midlands
Remote working: On-site only
Company: Ministry of Justice
Job type: Permanent
Job reference: 3696

Summary

Proud to serve. Proud to keep justice going.

Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.

You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:

· Preparing papers and files for court, tribunals, hearings and meetings
· Creating and updating records on our in-house computer system and data input
· Resulting courts accurately, interpreting accurately the information required on a court file.
· Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
· Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc
· Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations


Your skills and experience

With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a fast-paced environment and helping court users navigate the justice system.

Please read the Full Job Description attached before applying. Please make sure that you include your current duties and responsibilities in your CV.

Further details:

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. We are unable to offer these posts on a part-time basis.