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3704 - Listing Officer
| Posting date: | 06 March 2025 |
|---|---|
| Salary: | £32,416 to £34,361 per year |
| Hours: | Full time |
| Closing date: | 21 March 2025 |
| Location: | WC2A 2LL |
| Remote working: | On-site only |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 3704 |
Summary
The key purpose of the role is to:
• To ensure effective allocation of hearing dates in order to meet required targets and user requirements.
• Liaise regularly with the Delivery Manager to discuss listings, providing support, and best practice.
• Prepare daily lists to ensure effective use of judicial time and parties advised if cases unassigned (if appropriate).
• Publish Daily Cause List and update as required. Provide relevant copies of lists ensuring confidentiality maintained.
• To assist in the delivery of performance against targets.
Key responsibilities
Operations
Listing
• To ensure effective allocation of hearing dates in order to meet required targets and user requirements.
• Liaise regularly with the Delivery Manger to discuss listings, providing judicial support, and best practice.
• Check Itinerary and availability fully
• Prepare daily lists to ensure effective use of judicial time and parties advised if cases unassigned (if appropriate).
• Publish Daily Cause List and update as required. Provide relevant copies of lists ensuring confidentiality maintained.
Statistics
• Record and monitor daily Disposal statistics, ensuring complete record maintained.
• Input disposals daily onto OPT/CE-File
• Record and input weekly OPT data in a timely manner, checking accuracy of data with colleagues.
Customer Service/DCO
• To provide a helpful and polite service to our customers at the Public counter and on the telephone.
• To provide a prompt and professional reply to our customers.
• To deal with customers complaints quickly.
• To provide support and guidance to Judges clerks and judiciary, in practice and suggest best course of action.
• To process video and telephone link requirements ensuring proper use and availability before confirming hearings
Correspondence
• To process correspondence within the office to a high quality and output.
• Log all documents received on CE-File, file movement and paperwork.
• Urgent work identified and clearly marked, with clear explanation of judicial requirements.
• Respond to customers with Judges comments or approval on return, and process applications accordingly.
• To provide written and verbal advice to queries from staff and HMCTS users.
• Contribute to the delivery of operational, performance and service standard targets.
• Provide statistical data for the management team and judiciary.
• Contribute to the business plan, with particular focus on the team's area of work.
• Monitor and proactively report on HMCTS assurance programme and contribute to ongoing development.
• Ensure the risk management system and standards are applied by all staff in line with HMCTS/MOJ policy.
• Alert others, as appropriate, to risks which are not capable of local resolution.
• Deputise for the Senior Listing Officer as necessary.
• Deal with customers and complaints and address root causes of complaints.
• Apply continuous change principles, tools and techniques to working practices to improve efficiency of operations.
Team Leadership
• Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy.
Processing and managing casework
• Work with staff to ensuring that casework is appropriately managed, providing advice where process deviations have occurred.
Calculations and analysis
• Identify and implement solutions to local problems, referring more complex problems to a Delivery Manager.
Communication
• Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.
• Provide feedback to staff, judiciary and other stakeholders on performance against targets.
• Think beyond own area of responsibility, considering wider policy and organisational implications of issues.
• Attend and contribute at meetings of relevant User Groups.
Representation
• Represent the function you have been assigned to at an operational level
Specialisms
• Have a working knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures.
• Provide specific functions as directed by line management in line with the SOP for providing that service.
Accountability
• Reporting to a Delivery Manager.
Other duties
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
• To ensure effective allocation of hearing dates in order to meet required targets and user requirements.
• Liaise regularly with the Delivery Manager to discuss listings, providing support, and best practice.
• Prepare daily lists to ensure effective use of judicial time and parties advised if cases unassigned (if appropriate).
• Publish Daily Cause List and update as required. Provide relevant copies of lists ensuring confidentiality maintained.
• To assist in the delivery of performance against targets.
Key responsibilities
Operations
Listing
• To ensure effective allocation of hearing dates in order to meet required targets and user requirements.
• Liaise regularly with the Delivery Manger to discuss listings, providing judicial support, and best practice.
• Check Itinerary and availability fully
• Prepare daily lists to ensure effective use of judicial time and parties advised if cases unassigned (if appropriate).
• Publish Daily Cause List and update as required. Provide relevant copies of lists ensuring confidentiality maintained.
Statistics
• Record and monitor daily Disposal statistics, ensuring complete record maintained.
• Input disposals daily onto OPT/CE-File
• Record and input weekly OPT data in a timely manner, checking accuracy of data with colleagues.
Customer Service/DCO
• To provide a helpful and polite service to our customers at the Public counter and on the telephone.
• To provide a prompt and professional reply to our customers.
• To deal with customers complaints quickly.
• To provide support and guidance to Judges clerks and judiciary, in practice and suggest best course of action.
• To process video and telephone link requirements ensuring proper use and availability before confirming hearings
Correspondence
• To process correspondence within the office to a high quality and output.
• Log all documents received on CE-File, file movement and paperwork.
• Urgent work identified and clearly marked, with clear explanation of judicial requirements.
• Respond to customers with Judges comments or approval on return, and process applications accordingly.
• To provide written and verbal advice to queries from staff and HMCTS users.
• Contribute to the delivery of operational, performance and service standard targets.
• Provide statistical data for the management team and judiciary.
• Contribute to the business plan, with particular focus on the team's area of work.
• Monitor and proactively report on HMCTS assurance programme and contribute to ongoing development.
• Ensure the risk management system and standards are applied by all staff in line with HMCTS/MOJ policy.
• Alert others, as appropriate, to risks which are not capable of local resolution.
• Deputise for the Senior Listing Officer as necessary.
• Deal with customers and complaints and address root causes of complaints.
• Apply continuous change principles, tools and techniques to working practices to improve efficiency of operations.
Team Leadership
• Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy.
Processing and managing casework
• Work with staff to ensuring that casework is appropriately managed, providing advice where process deviations have occurred.
Calculations and analysis
• Identify and implement solutions to local problems, referring more complex problems to a Delivery Manager.
Communication
• Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.
• Provide feedback to staff, judiciary and other stakeholders on performance against targets.
• Think beyond own area of responsibility, considering wider policy and organisational implications of issues.
• Attend and contribute at meetings of relevant User Groups.
Representation
• Represent the function you have been assigned to at an operational level
Specialisms
• Have a working knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures.
• Provide specific functions as directed by line management in line with the SOP for providing that service.
Accountability
• Reporting to a Delivery Manager.
Other duties
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.