Direct Customer Communications Executive
| Posting date: | 05 March 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Part time |
| Closing date: | 21 March 2025 |
| Location: | Welwyn Garden City, Hertfordshire, AL7 1GA |
| Company: | Tesco |
| Job type: | Permanent |
| Job reference: | tesco/TP/12738380/928753 |
Summary
About the role
This role is responsible for working with Direct Customer Communications Managers and cross functional teams serving a specific customer group (and outcome for that group). This role will be responsible for executing Cross functional teams plans into Direct to Customer Communications that are engaging, relevant and help our customers as well as that communicate the key facets and benefits that the Cross functional team believe is appropriate for the given group of customers.
You will be responsible for
- Delivery of Email Direct Mail and Mobile planning across Campaigns, GHS, CRM including Clubcard statement, Tesco Group and Group comms.
- Supporting the technology road map which includes leading on key personalisation initiatives in collaboration with technology.
- Working with DCC Managers and the personalisation team to facilitate the orchestration of relevant, high performing customer journeys.
- Supporting test & learn to optimise performance of cross channel comms (Email, Direct Mail and Mobile) ongoing and unlocking new opportunities
- Writing technically excellent email briefs and manage the creative process production/build through to QA
- Working collaboratively with stakeholders across the business to create, build and deploy email campaigns as required.
- Defining and scoping audience targeting and reporting.
- Contributing to channel expertise to offer insight and direction to comms planning and other stakeholders
- Working to improve Email performance and effectiveness, including reporting and attribution.
You will need
- Experience onboarding new email technology
- Planning and project management
- Experience of end to end briefing,
- development (build), deployment, analysis and reporting of email campaigns
- Ability to liaise with and influence stakeholders of all levels
- Experience of ESP\'s, campaign and personalisation platforms
- HTML email coding
#LI-FC
#LI-Hybrid
What’s in it for you
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
- Annual bonus scheme of up to 10% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
About us
Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.
It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.
We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.
But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.
We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
For more information about us please visit www.tescoplc.com
Proud member of the Disability Confident employer scheme