Customer Support Advisor
| Posting date: | 28 February 2025 |
|---|---|
| Salary: | £26,000 per year |
| Hours: | Full time |
| Closing date: | 30 March 2025 |
| Location: | sn1 0aa |
| Remote working: | On-site only |
| Company: | Staffline |
| Job type: | Permanent |
| Job reference: | 105906-36959 |
Summary
Customer Support Advisor
Swindon
Salary: £26,000 per annum
Permanent
Omega is partnering with a well-established, dynamic company, based in Swindon, who are seeking a Customer Support Advisor to join their team, due to continued growth. This role offers the chance to provide vital administrative and sales support within the business.
Main Duties & Responsibilities:
• Manage accounts for work undertaken on behalf of the company.
• Make proactive outbound calls to book appointments for the field sales team and upsell services to existing customers.
• Handle inbound sales enquiries efficiently.
• Maintain a system for managing incoming telephone and email sales enquiries.
• Keep an up-to-date database of quotations, agreements, and supplier questionnaires to support client relationships.
• Raise purchase orders to enable brokers to complete work for the company.
Qualifications/Experience:
Essential:
• Proven customer service experience.
• Proficiency in Microsoft Office applications.
Desirable:
• Experience in office-based customer service roles.
• Self-motivated with strong organizational skills.
• Excellent communication and interpersonal skills, with a focus on delivering outstanding customer service.
Benefits – Customer Support Advisor:
• 25 days holiday (increasing to 28 with service) + bank holidays.
• Healthcare maintenance cash plan covering dental, optical, physiotherapy, and more.
• Shopping and gym discounts.
• Employee assistance programme with 24/7 helpline and up to 6 counselling sessions per year.
• Holiday trading scheme to buy or sell leave.
• Salary Sacrifice cycle-to-work scheme.
• Auto-enrolment pension scheme with 1x life assurance.
For more information on this role, please contact Kieren Provis on 01453 829776, or send a copy of your CV to Kieren.provis@omegaresource.co.uk
Omega Resource Group is an employment agency specializing in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction, and Manufacturing sectors. Candidates who are currently in customer service, sales support, or administrative roles may be suitable for this position.
For details of other opportunities available within your chosen field, please visit our website www.omegaresource.co.uk
Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.