Warning This job advert has expired and applications have closed.

Band 6 EPR Desktop Engineer | Barking Havering and Redbridge Univ Hospitals NHS Trust

Posting date:	27 February 2025
Salary:	Not specified
Additional salary information:	£42,939 - £50,697 per annum inclusive
Hours:	Full time
Closing date:	29 March 2025
Location:	Romford, RM7 0AG
Company:	Barking Havering and Redbridge University Hospitals NHS Trust
Job type:	Contract
Job reference:	7045222/162-6874-BS

Summary

Band 6 EPR Desktop Engineer (6 WTE)

The EPR Team is excited to announce a fantastic opportunity for a skilled EPR Desktop Engineer to support the implementation of the Oracle Health Millennium EPR system at BHRUT.
The post holder will be involved with the deployment of end user devices to the Trust and providing face to face and remote 2nd line level technical support for all ICT incidents and requests. The level of support provided to the ICT user base will ensure that maximum uptime of localised ICT systems is maintained, which will enable our staff to make the best use of ICT systems during their daily work.

The post holder will primarily provide support to users, consistently delivering a “client-focused” service promoting excellent customer service and effective working relationships.

Previous deployment of end user devices including desktops, laptops, printers, mobile devices, and Intune experience is essential.

This is an exciting opportunity to contribute to a major digital transformation within the Trust, working collaboratively with Barts Health Trust to leverage existing expertise and best practices.

We welcome informal inquiries in advance, and internal BHRUT staff are encouraged to discuss any secondment opportunities with their line manager before applying.

Communicate on a range of technical, business, or procedural issues via telephone, email or directly with staff from the NHS Community within and externally to BHRUT
• Acting as an initial referral point for ICT Customer Service Desk and Junior ICT Customer Service Desk Analysts.
• Provide a second tier for the support and triage of all I.T related incidents
• Resolving team problems and issues, escalating to the ICT Site Support Leads, EUC Device Lead or the Infrastructure Manager where unable to resolve in accordance with defined procedures.
• Assist in the training and induction of new staff into the ICT Customer Service Desk.
• Deputise for the EUC Device Lead in his/her absence in matters relating to the ICT Customer Service Desk appropriate to their levels of skill and knowledge.
• Minimise service disruption and the facilitation of service restoration within agreed SLA's.
• Take ownership of the Incident Management process and act as the final point of technical escalation on a range of IS technologies, diagnosing root cause through a structured process of investigation.
• To manage the life cycle of problems from problem identification, through root cause analysis, to the completion of associated remediation tasks of problems resulting from incidents in the production.
• Lead Root Cause Analysis activities to successfully identify root causes of problems.
• Proactively identify problem trends and known error conditions and work towards a permanent solution.

We’re an organisation that is getting better and betterand ourimprovements are driven by a determination to deliver care we’re proud of and our patients are happy with. We’re no longer inspecial measures; we’ve openedtwo new theatresat our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been namedthe top CEOby the Health Service Journal.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need totransform the A&E at Queen’sand get rid of corridor care.

Our patients are benefitting from ourWomen’s Health Hubin Ilford; anAgeing Well Centrein Hornchurch; and Community Diagnostic Centres (CDC) atBarking Community Hospitaland atSt George’s Health and Wellbeing Hubin Hornchurch.

These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.

The majority of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many canwork flexiblyand more than 400 of them are on our Ofsted accreditedapprenticeship programmes. We’re proud to be aLondon Living Wageemployer.

We’re looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a 6 month probationary period.

Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Bani Sabharwal, Recruitment and Workforce Project Officer, on b.sabharwal@nhs.net. Further details regarding the post may be obtained by contacting the manager as per the contact details above.


This advert closes on Thursday 13 Mar 2025

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.