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Customer Enabling Services Advocate
| Posting date: | 26 February 2025 |
|---|---|
| Salary: | £20,001.00 to £30,000.00 per year |
| Additional salary information: | Grade 3 (SCP 7 - 11) £25,584 - £27,269 pro rata |
| Hours: | Part time |
| Closing date: | 11 March 2025 |
| Location: | Sunderland, SR1 3AA |
| Company: | Sunderland City Council |
| Job type: | Contract |
| Job reference: | 276849 |
Summary
We are looking to recruit Customer Service Advocates to join the Councilandrsquo;s Customer Enabling Service? Advocates will be handling telecare alarm calls, Out of Hours emergency council calls and dispatching wardens across the city to support telecare customers.
andnbsp;
Variable shift patterns:
2 Permanent Positions working Monday andndash; Sunday 4 shifts 7am -3pm followed by 2 shifts off then 4 shifts 3pm-11pm
andnbsp;
3 Fixed Term Positions until 31st March 2026 working Monday andndash; Sunday 4 shifts 9am-5pm followed by 2 shifts off then 4 shifts 5pm andndash; 1am.
andnbsp;
The successful candidates will be part of a busy Customer Enabling Service. You will be responsible for providing a first-class service to our residents and customers who are at the heart of all of our processes. You must demonstrate that you are resilient, willing to be flexible, will support colleagues and strive to deliver a service to be proud of. In exchange, youandrsquo;ll have lots of opportunity to develop and receive support and encouragement from those around you?andnbsp;
andnbsp;andnbsp;
To be successful you will need to have the communication skills to relate to different people from across the community, presenting a positive, helpful approach and be comfortable working with new technology?andnbsp;
andnbsp;
Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil
For further assistance contact: jobs@sunderland.gov.uk
andnbsp;
Please note that CVs are not acceptableandnbsp;
andnbsp;
Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
andnbsp;
andnbsp;
Variable shift patterns:
2 Permanent Positions working Monday andndash; Sunday 4 shifts 7am -3pm followed by 2 shifts off then 4 shifts 3pm-11pm
andnbsp;
3 Fixed Term Positions until 31st March 2026 working Monday andndash; Sunday 4 shifts 9am-5pm followed by 2 shifts off then 4 shifts 5pm andndash; 1am.
andnbsp;
The successful candidates will be part of a busy Customer Enabling Service. You will be responsible for providing a first-class service to our residents and customers who are at the heart of all of our processes. You must demonstrate that you are resilient, willing to be flexible, will support colleagues and strive to deliver a service to be proud of. In exchange, youandrsquo;ll have lots of opportunity to develop and receive support and encouragement from those around you?andnbsp;
andnbsp;andnbsp;
To be successful you will need to have the communication skills to relate to different people from across the community, presenting a positive, helpful approach and be comfortable working with new technology?andnbsp;
andnbsp;
Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil
For further assistance contact: jobs@sunderland.gov.uk
andnbsp;
Please note that CVs are not acceptableandnbsp;
andnbsp;
Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
andnbsp;
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.