Welcome Host
| Posting date: | 25 February 2025 |
|---|---|
| Salary: | £10,000 to £15,000 per year |
| Additional salary information: | Meets National Living Wage |
| Hours: | Part time |
| Closing date: | 25 March 2025 |
| Location: | Colne, BB8 9NW |
| Company: | Boundary Outlet |
| Job type: | Permanent |
| Job reference: | BYOT188587 |
Summary
Job Title: Welcome Host
Location: Boundary Outlet, Colne
Hours: 20 hours a week working 4 days out 7, This will include days, evenings and weekends
About Us:
Boundary Outlet is a destination for shoppers looking for premium brands at outlet prices. We pride ourselves on providing exceptional customer service, and as a Welcome Host, you’ll be the first friendly face customers see, setting the tone for an outstanding shopping experience.
Role Overview:
As a Welcome Host, you’ll create a warm and inviting atmosphere for our customers, greeting them on arrival and assisting with any queries. You’ll be an ambassador for the brand, ensuring every customer feels valued and well-informed during their visit.
Key Responsibilities:
- Welcome customers warmly and ensure they feel appreciated from the moment they arrive.
- Provide helpful information about the store layout, promotions, and services.
- Assist customers with directions to specific departments or facilities.
- Handle customer queries or complaints promptly and professionally, escalating where necessary.
- Support the team by promoting current offers, events, and loyalty programs.
- Maintain a tidy and presentable entrance and information area.
- Collaborate with colleagues to ensure a seamless customer journey throughout the store.
What We’re Looking For:
- A friendly, approachable personality with excellent communication skills.
- A passion for delivering outstanding customer service.
- Strong interpersonal skills and the ability to engage with people from all walks of life.
- Good problem-solving abilities and a proactive attitude.
- Previous experience in a customer-facing role is desirable but not essential, as training will be provided.
The Perks:
- Company Pension Scheme
- Employee Assistance Programme
- Long Service Awards
- Store Discount
- Free Parking
- Social working hours (aligned to Retail Store opening times)
- Subsidisied Meals
- Learning & Development Training