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Senior Communications Officer – NextGen Rating (NGR)

Posting date:	24 February 2025
Salary:	£42,194 per year
Additional salary information:	National mini £42,194 London Mini £46,884
Hours:	Full time
Closing date:	10 March 2025
Location:	Manchester
Company:	Government Recruitment Service
Job type:	Temporary
Job reference:	391496/5

Summary

The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.

Role Overview

We are looking for a creative communications professional to join the external communications team at the Valuation Office Agency (VOA).

The external communications team are responsible for coordinating delivery of our stakeholder engagement, public affairs and customer content as well as dealing with the media and helping the organisation prioritise and target our key customers and stakeholder groups.

Over the next three years the Agency will be implementing reforms to the business rates system in England and Wales, which means businesses will for the first time have to let us know about changes to their property which could affect the rates they pay.

It is a big change. One that needs us to work effectively with our partners, explain our plans and priorities and communicate effectively and clearly with our customers, rating agents and stakeholders.

You’ll be part of the team developing and delivering the campaign to communicate these changes.

Key responsibilities

• To lead on the development of external campaign activity (including media, stakeholder, customer and paid-for) to support the implementation of business rates changes.
• To build and maintain effective relationships with a range of teams across the agency, as well as external stakeholders and partners that can contribute to the VOA’s strategic objectives.
• To provide strategic communications advice to senior leaders and programme teams.
• To gather insight and evidence from the business, our customers and stakeholders and use this to inform communications activity.
• To set and report on objectives for communications activity within an agile programme, and effectively measure the impact of work being delivered.
• To manage queries from the media on behalf of the VOA linked to the programme, with the possibility of taking part in the out-of-hours duty rota.

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