Benefits Officer
| Posting date: | 21 February 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 22 March 2025 |
| Location: | Rochdale, OL16 1XU |
| Company: | inploi |
| Job type: | Permanent |
| Job reference: | 75685799 |
Summary
**Please indicate on your application which Grade you are applying for**
External candidates applying for the Grade 3 role must be a Rochdale Resident who lives within the municipal boundaries of the Borough of Rochdale
About the role
As a Benefits Officer, we will train you to accurately process and adjust claims for Council Tax Support, Housing Benefit, Free School Meals and Blue Badges and to register liable persons for Council Tax.
We receive claims, information and queries in multiple formats including: online, by email, by post and by telephone. All information is linked electronically to case references. Benefit Officers deal with individual cases allocated to their inboxes as well as managing caseloads within Supported Housing properties.
As a Benefits Officer, we will train you to accurately process and adjust claims for Council Tax Support, Housing Benefit, Free School Meals and Blue Badges and to register liable persons for Council Tax.
About you
We are looking for someone who has good numeracy and literacy skills, with the ability to learn and retain multiple processes and complex regulations. You must have the drive to continuously learn and develop, and to get the job done accurately and in a timely manner.
You must be committed to delivering a high standard of service to residents of the borough at all times and keen to provide timely and empathetic help that keeps our customers’ needs at the forefront of every interaction you make.
The role requires someone with good interpersonal skills, a flexible approach to work and the ability to work well under pressure either as part of a team or independently. You must have the drive to get the job done accurately and in a timely manner.
Once trained there will be progression opportunities based on accuracy and performance.
Which applies to your job role?
To apply please demonstrate how you meet the 12/13 essential requirements of the person specification. We suggest that when completing your application form, you use the person specification criteria as headings then give a specific example.
Please include reference to your qualifications that are specified on the person specification within your application
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects staff to share this commitment.
If you are interested in what we are offering, and have the skills we are looking for we want to hear from you. If you would like to discuss the post further please contact Karl Kerman, Benefit Team Leader on 01706 926543
**Please indicate on your application which Grade you are applying for**
External candidates applying for the Grade 3 role must be a Rochdale Resident who lives within the municipal boundaries of the Borough of Rochdale.
Unfortunately we are unable to offer sponsorship for this role
Grade 4 Job Description and Person Specification
Grade 5 Job Description and Person Specification
Policy on the Recruitment of Ex-offenders
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Employment could affect your benefits, find out more here. Turn2us Benefits Calculator.