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Repairs Resource Planner and Administrator
| Posting date: | 12 February 2025 |
|---|---|
| Salary: | £11.49 to £11.49 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 13 March 2025 |
| Location: | Stroud, Gloucestershire, GL11 4BA |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Stroud 5262661 |
Summary
What's involved with this role:
Temporary Repairs Resource Planner and Administrator
Reference no: Stroud 5262661
Please do not apply for this role unless your CV meets the following general requirements, listed below:
You must be UK based and have the right to work in the UK.
For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
This is a temporary role, initially 5-6 months. Please do not apply if you are seeking a permanent position.
Skills & Experience:
Experience of diagnosing and scheduling repair requests.
Good written and verbal communications skills.
Experience of working with the public.
Have a general understanding of Natural Gas and Renewable Technology.
Experience working in a housing or similar environment
Proficient at taking repairs requests, raising inspections/works orders using the integrated computer system, categorising repairs requests according to urgency and customers’ needs ensuring compliance with best practice.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
The purpose of the role is to provide a comprehensive resource planning, scheduling, and repairs diagnostic service to stakeholders, while maintaining excellent customer focused service.
Key Responsibilities:
Provide a frontline customer focused service to tenants, leaseholders, trade operatives and stakeholders.
Ensure effective planning of trade operatives when allocating jobs using an electronic scheduling system.
Co-ordinate and manage changes to operative’s diaries including annual leave and sickness.
Administer and schedule servicing regimes for SDC owned and managed properties, for example Gas Safety Inspections and Electrical Periodic Tests.
To be responsible for providing an administration service for the effective organisation of the Council’s in house service provider, and support contractors.
To have an understanding of the Council Financial Regulations, Contract Standing Orders and Divisional Procedures and ensure that these are fully complied with at all times.
Resolve queries and complaints where possible including advising customers of the corporate complaints procedure.
Contribute effectively to the performance of the team, actively promoting customer participation, proactively gaining customer satisfaction information and ensuring value for money is achieved in all aspects of the Service.
Contribute as required to the provision of repair information to maintain and update the Council’s stock condition database.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion.
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Job Ref: Stroud 5262661
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.