Sea Logistics Customer Care Specialist
| Posting date: | 10 February 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 12 March 2025 |
| Location: | Birmingham, West Midlands, B1 1AY |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Kuehne + Nagel |
| Job type: | Permanent |
| Job reference: | req124079_1739199373 |
Summary
Sea Logistics Customer Care Specialist | United Kingdom | req124079
Do you have a passion for sea logistics and customer care? Imagine working for one of the world's leading logistics companies, where your expertise can make a global impact.
GOOD REASON TO JOIN
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Sterling a Kuehne + Nagel company, pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.
ABOUT KUEHNE+NAGEL
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
YOUR ROLE
Sea customer care expert support customers by providing helpful information, answering questions, and responding to complaints. You will provide front line support for clients and customers, and ensure that they are satisfied with our products, services and features, thereby contributing to excellent service standards.
YOUR RESPONSIBILITIES
- Customer care and satisfaction: to pro actively advise and consult to ensure customer satisfaction
- Shipment management: qualification and entry of customer orders into the operational execution process
- Quotation management: qualification of customer inquiries, provide quotations and updates, set final selling price
- Customer on boarding: inclusion and transfer of customer requirements into our systems
- Customer data management: maintenance and integration of customer data in the our systems
- Operational customer relationship management: knowledge exchange with the sales
- Reporting (creating, refining and reviewing reports)
YOUR SKILLS AND EXPERIENCES
- Sea Logistics background
- English mother tongue
- Communication and conflict resolution skills
- Analytical skills