Team Leader
| Posting date: | 10 February 2025 |
|---|---|
| Salary: | £34,254 to £39,994 per year |
| Additional salary information: | National £34,254 - £36,142 London £38,138 - £39,994 |
| Hours: | Full time |
| Closing date: | 02 March 2025 |
| Location: | Twickenham |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 388701/2 |
Summary
Do you care about the safety of products and want to protect people and places? Is your passion to empower consumers to make good and informed choices and can we use your skills, knowledge, and experience to enable UK business to thrive? If the answer is yes, then we would like to hear from you!
We are the Office for Product Safety and Standards (OPSS), part of the Department for Business and Trade. We are here for the purpose of making regulation work to deliver real world impact. Regulation is a powerful Government tool to address market failures, influence behaviour and promote positive action. Crafted and delivered well, regulation can be an enabler of growth, innovation, and efficiency.
Since early 2019 we have been building a positive and creative team that enjoys a position of influence and respect within an organisation that continues to grow, most recently with the addition of the regulation of construction products planned for 2022.
Our mission: To be a trusted product regulator for the UK.
Our goal: To be a leader of good regulatory practice and a champion of local regulation.
Further information can be found on our website:
https://www.gov.uk/government/organisations/office-for-product-safety-and-standards
We recruit by merit based on fair and open competition, as outlined in the Civil Service Commission's recruitment principles. We embrace diversity and promote equality of opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. There is a guaranteed interview scheme (GIS) for people with disabilities who meet the minimum selection criteria.
We are Inclusive:
We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible and recognise how important inclusivity is to achieve the best outcomes. We hope to attract applications from all underrepresented groups.
We will ensure that individuals with disabilities are provided reasonable accommodation if required to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About the Team
The Operational Support Unit (OSU) is the ‘front door’ to the Office. We are a high-demand front-line team. We deliver outstanding customer service to both our internal and external customer base, providing reassurance and building confidence through our response to enquiries and everyday engagement with colleagues.
We work diligently to support other functional teams, undertaking administrative duties to support our regulatory obligations and delivering OPSS purpose. We are also responsible for developing, implementing and supporting processes to underpin multi-functional activities.
Key Responsibilities:
You will work in conjunction with two fellow HEO colleagues to provide managerial support to the team across a number of work-streams, ensuring adherence to service level agreements, service standards and key performance indicators.
You will:
- Lead on the operational delivery of all OSU work-streams
- Develop an in depth understanding of all work-streams in accordance with OSU responsibilities, supporting the team's delivery and outputs
- Line manage AO & EO colleagues, ensuring delivery of outputs are to the highest standards across all work-streams. You will competently and authoritatively challenge poor performance whilst recognising and celebrating high performance
- Drive our quality assurance processes, ensuring tasks are reflective of the current working environment, disseminated appropriately and completed in a timely manner
- Take forward and review the compilation of all statistics which will be disseminated across wider OPSS, providing accurate reporting for other colleagues
- Add support and constructive feedback to the maintenance of the OSU risks and issues register
- Reactively support major incidents across OPSS
- Build on existing processes and procedures, consider the need for change where appropriate and ensuring they are aligned to our present working environment
- Have an active attendance and contribution, to all relevant meetings to enable the effective management of OSU work-strands
- Act as the team resolution point, problem solving and using initiative to guide and support colleagues
- Receive, process and oversee all evidence handling within our Teddington site, supporting the wider team implement our set standards
- Undertake full training to support the effective management of evidence, such as Forklift Truck licence, Red Snapper and manual handling
Proud member of the Disability Confident employer scheme