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Housing Support Officer
| Posting date: | 10 February 2025 |
|---|---|
| Salary: | £29,163 per year |
| Hours: | Full time |
| Closing date: | 21 February 2025 |
| Location: | YMCA, Hillbrook House, 68 Brighton Road, Redhill, RH1 6QT |
| Remote working: | On-site only |
| Company: | YMCA East Surrey |
| Job type: | Permanent |
| Job reference: | 20250210HSO |
Summary
Job Purpose: To provide housing support for residents delivering high quality support to empower them to make positive changes moving towards independent living in the community
Salary: £29,163
Hours of work: 35
Working Pattern: Mon-Fri shifts 8am-4pm, 10am-6pm, 11am-7pm, with some evenings and weekends
Employment type: Permanent
Contract Type: Permanent
Location: YMCA, Hillbrook House, 68 Brighton Road, Redhill, RH1 6QT Redhill
Annual leave: Starting allowance - 25 days plus Bank Holidays.
Benefits:
Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.
Free Parking : There is free parking available at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.
Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.
Closing Date for Applications: 10.00am Friday 21st February 2025
Interviews to be held: Thursday 28th February 2025
Proposed Start Date: As soon as possible
Main Responsibilities:
• Provide key 1-2-1 and group support to residents as well as other housing duties
• To induct residents into their accommodation, ensuring the terms of the tenancy are understood and all health and safety issues fully explained
• To understand and adhere to the Resident Journey policy as well as the Resident journey guide for Housing staff
• To be confident in lone-working and to adhere to the lone-working policy
• Provide trauma informed support and take part in restorative practice
• To provide support for all residents at YMCA accommodation: in funded beds, non-funded beds, and children and adults seeking asylum. To play a crucial role in their resettlement.
• To take responsibility for the safety of the residents at the move on properties and adhere to procedures regarding contacting on-call staff, as and when required for emergency situations.
• To have a full understanding of fire safety and evacuation procedures
• Adhere to all items, actions and matters laid out in the Resident Journey Programme (RJP) policy including providing support and assistance to the Housing Support Manager
• To maintain the house rules, with reference to Housing policies
• To recognise the importance of (internal and external) partnership working in delivering support to people, and to facilitate partnership working where necessary and appropriate
• To be responsible and proactive in safeguarding adults, young people, and children at risk of harm in accordance with local and national guidelines and procedures. This includes showing a commitment to promote organisation-wide awareness, understanding of safeguarding and undertaking best practice. In addition, carrying out our legal and moral duties when responding to related concerns, disclosures, or allegations appropriately.
• To keep accurate records on the computerised data systems (AMIS database and Outcome Star), this includes providing statistics and reports as directed by Senior Management Team
• To develop and maintain a good working knowledge of current welfare benefits
• To undertake other tasks which may from time to time be required by the Chief Executive and Housing Management, including occasionally working at weekends and evening as directed and required by Housing Management
Salary: £29,163
Hours of work: 35
Working Pattern: Mon-Fri shifts 8am-4pm, 10am-6pm, 11am-7pm, with some evenings and weekends
Employment type: Permanent
Contract Type: Permanent
Location: YMCA, Hillbrook House, 68 Brighton Road, Redhill, RH1 6QT Redhill
Annual leave: Starting allowance - 25 days plus Bank Holidays.
Benefits:
Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.
Free Parking : There is free parking available at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.
Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.
Closing Date for Applications: 10.00am Friday 21st February 2025
Interviews to be held: Thursday 28th February 2025
Proposed Start Date: As soon as possible
Main Responsibilities:
• Provide key 1-2-1 and group support to residents as well as other housing duties
• To induct residents into their accommodation, ensuring the terms of the tenancy are understood and all health and safety issues fully explained
• To understand and adhere to the Resident Journey policy as well as the Resident journey guide for Housing staff
• To be confident in lone-working and to adhere to the lone-working policy
• Provide trauma informed support and take part in restorative practice
• To provide support for all residents at YMCA accommodation: in funded beds, non-funded beds, and children and adults seeking asylum. To play a crucial role in their resettlement.
• To take responsibility for the safety of the residents at the move on properties and adhere to procedures regarding contacting on-call staff, as and when required for emergency situations.
• To have a full understanding of fire safety and evacuation procedures
• Adhere to all items, actions and matters laid out in the Resident Journey Programme (RJP) policy including providing support and assistance to the Housing Support Manager
• To maintain the house rules, with reference to Housing policies
• To recognise the importance of (internal and external) partnership working in delivering support to people, and to facilitate partnership working where necessary and appropriate
• To be responsible and proactive in safeguarding adults, young people, and children at risk of harm in accordance with local and national guidelines and procedures. This includes showing a commitment to promote organisation-wide awareness, understanding of safeguarding and undertaking best practice. In addition, carrying out our legal and moral duties when responding to related concerns, disclosures, or allegations appropriately.
• To keep accurate records on the computerised data systems (AMIS database and Outcome Star), this includes providing statistics and reports as directed by Senior Management Team
• To develop and maintain a good working knowledge of current welfare benefits
• To undertake other tasks which may from time to time be required by the Chief Executive and Housing Management, including occasionally working at weekends and evening as directed and required by Housing Management