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Customer Service Apprentice
| Posting date: | 06 February 2025 |
|---|---|
| Salary: | £14,500 per year |
| Additional salary information: | Monday - Friday 8 am - 5 pm |
| Hours: | Full time |
| Closing date: | 08 March 2025 |
| Location: | Beddington, London, CR0 4WQ |
| Company: | Remit Training |
| Job type: | Apprenticeship |
| Job reference: | VAC-16293 |
Summary
Remit are delighted to be recruiting on behalf of Wates for a Customer Service advisor in their Property Services team
Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
As a level 3 Customer Service apprentice, you will gain the skills and experience needed to excel in a fast-paced, customer-focused environment.
This apprenticeship offers a unique opportunity to work alongside experienced professionals, develop your communication and problem-solving skills, and make a real difference to our customers' experience.
Role & Responsibilities:
- Act as the first point of contact for customers, providing friendly and efficient service.
- Handle inquiries and resolve issues via phone, email, or in-person interactions.
- Support the team in delivering an exceptional customer experience at every touchpoint.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with other departments to ensure seamless service delivery
- Ordering materials and equipment
- Logging jobs, uploading documents, and updating our systems
- Responding to questions, and booking in contractors
- Raising purchase orders
- Writing reports
- Booking in our contractors
- Completing administrative tasks within deadlinesTraining to be Provided
Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
As a level 3 Customer Service apprentice, you will gain the skills and experience needed to excel in a fast-paced, customer-focused environment.
This apprenticeship offers a unique opportunity to work alongside experienced professionals, develop your communication and problem-solving skills, and make a real difference to our customers' experience.
Role & Responsibilities:
- Act as the first point of contact for customers, providing friendly and efficient service.
- Handle inquiries and resolve issues via phone, email, or in-person interactions.
- Support the team in delivering an exceptional customer experience at every touchpoint.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with other departments to ensure seamless service delivery
- Ordering materials and equipment
- Logging jobs, uploading documents, and updating our systems
- Responding to questions, and booking in contractors
- Raising purchase orders
- Writing reports
- Booking in our contractors
- Completing administrative tasks within deadlinesTraining to be Provided
As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2
On successful completion, you will receive:
• Level 1 / Level 2 Functional Skills in English & Maths (if required)
• Level 2 in Customer Service