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Service Manager - Neurosurgery and Pain | St George's University Hospitals NHS Foundation Trust
| Posting date: | 05 February 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £54,320 - £60,981 pro-rata, per annum including inner london HCAS |
| Hours: | Full time |
| Closing date: | 07 March 2025 |
| Location: | London, SW17 0QT |
| Company: | st georges nhs trust |
| Job type: | Permanent |
| Job reference: | 6944820/200-NN-6944820-AHP-Z |
Summary
The Service Manager (SM) is accountable to the Deputy General Manager and Clinical Leads. The purpose of the SM is responsibility for the day-to-day delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints.
The SM will also be responsible for delivering delegated improvements within a service to meet patient expectations as well as ensure the required capacity to meet key clinical performance targets.
You will provide proven leadership and expert advice to your teams to help deliver high standards of care and a quality, patient-centered service with an ethos around continuous improvement. You will be self-motivated and able to work autonomously at pace. You will be effective in managing your time, workload and priorities. You will be highly analytical and confident to challenge the status quo while building excellent working relationships that quickly enable you to become a trusted and credible leader across all staff groups. You will be focused on outcomes and motivated by your drive to deliver the highest quality care while ensuring the best possible patient experience. You will be characterised by your commitment to service excellence, and the development of a skilled and caring multi-professional team. In order to be short-listed, you will be expected to provide succinct and clearly referenced evidence which demonstrates that you fulfil the essential requirements for the position.
******** When applying for this post at the start of your Supporting Statement please in no more than 100 words answer the following question:
“What would be your approach to dealing with a large PTL backlog in Neurosurgery and potential challenges you might encounter in addressing this"
The postholder will be a member of the management team and provide business support to the service
They are required to contribute effectively to the delivery of an effective and responsive high quality service
The role includes managerial and budgetary responsibilities
They will be responsible for the line management of the Administration & Clerical staff ensuring that high standards of customer care are delivered and maintained
The role of the postholder is key to ensuring this service is continuously reviewed and monitored effectively in order to consistently meet its obligations to the Trust and the patients it treats
The post holder will be responsible for ensuring appropriate support is available to ensure a seamless and efficient service
The postholder will be expected to be work from any of Trusts sites as duties dictate
To assist in ensuring the use or resources cost effectively maintaining value for money
To co-ordinate the collection, analysis and presentation of appropriate quantitative and qualitative activity related data
Informal enquiries are encouraged.
With nearly 9,000 dedicated staff caring for patients around the clock, they are the largest healthcare provider in southwest London.
Their main site, St George’s Hospital in Tooting – one of the country’s principal teaching hospitals – is shared with St George’s, University of London, which trains medical students and carries out advanced medical research. St George’s Hospital also hosts the St George’s, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.
As well as acute hospital services, they provide a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.
St George’s University Hospitals NHS Foundation Trust serves a population of 1.3 million across southwest London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.
The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma. Other services treat patients from all over the country, such as family HIV care and bone marrow transplantation for non-cancer diseases. The trust also provides a nationwide state-of-the-art endoscopy training centre.
Please see attached the job description for more details on the main responsibilities for this role.
This advert closes on Sunday 16 Feb 2025
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