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2683 - User Researcher
| Posting date: | 04 February 2025 |
|---|---|
| Salary: | £41,463 to £52,040 per year |
| Additional salary information: | The national salary range is £41,463 - £45,276, London salary range is £47,657 - £52,040. Your salary will be dependent on your base location. GDD allowance: National: £41,463 - £45,276 (which may include an allowance of up to £462) London: £47,657 - £52,040 (which may include an allowance of up to £418) |
| Hours: | Full time |
| Closing date: | 16 February 2025 |
| Location: | UK |
| Remote working: | On-site only |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 2683 |
Summary
User Researcher
Location: National*
Closing Date: 16th February
Interviews: Expected w/c 3rd March
Grade: SEO
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: National: £41,463 - £45,276 (which may include an allowance of up to £462)
London: £47,657 - £52,040 (which may include an allowance of up to £418)
*please read the T&Cs at the bottom of the page, for more information
Working pattern: time, part-time, flexible working
Contract Type: Permanent
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
We’re recruiting for User Researchers here at Justice Digital to be part of our warm and collaborative Design teams, in the following areas:
Probation Digital
Legal Aid Agency (LAA)
Digital Prison Service (DPS)
This role aligns against User Researcher from the Government Digital and Data Framework
We’re looking for User Researchers who want to make a difference by working on public services that really matter.
You’ll be welcomed into a thriving user research community and into multidisciplinary teams, alongside designers, business analysts, product managers, delivery managers and developers all working together to deliver world-class, user-centred services.
We are currently experimenting with different delivery models, so some of the time you might find yourself embedded full time on a product team, and at other times you might be providing research support to a couple of product teams in parallel. You may be working alongside other researchers, or as a single researcher in a team. We are therefore looking for researchers who have pragmatic, flexible ways of working.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
Plan, conduct, analyse and communicate research
Ensure the inclusion of different types of users in research activities
Effectively communicate research findings within project teams, and share findings with other relevant stakeholders
Work closely with product managers, designers and developers to turn user research findings into actions that lead to valuable product and service designs
Contribute to building our user research and user centred design community, by developing our practice and ways of working.
If this feels like an exciting challenge, something you are enthusiastic about, and you want to join our team, please read on and apply!
Person Specification
Essential
Using research methods, primarily qualitative but ideally with some quantitative experience, and being able to select the right research method for the problem that needs to be solved
Being an advocate for users, encouraging teams to engage with research insights to help them make evidence-based decisions.
Ensuring research and insights support the iterative development of a service/product
Including different kinds of users in appropriate research activities, and knowing how to run inclusive and ethical research
Building effective working relationships with a team and stakeholders
Managing personal data, including following security and consent processes
Willingness to be assessed against the requirements for BPSS clearance
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
Location: National*
Closing Date: 16th February
Interviews: Expected w/c 3rd March
Grade: SEO
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: National: £41,463 - £45,276 (which may include an allowance of up to £462)
London: £47,657 - £52,040 (which may include an allowance of up to £418)
*please read the T&Cs at the bottom of the page, for more information
Working pattern: time, part-time, flexible working
Contract Type: Permanent
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
We’re recruiting for User Researchers here at Justice Digital to be part of our warm and collaborative Design teams, in the following areas:
Probation Digital
Legal Aid Agency (LAA)
Digital Prison Service (DPS)
This role aligns against User Researcher from the Government Digital and Data Framework
We’re looking for User Researchers who want to make a difference by working on public services that really matter.
You’ll be welcomed into a thriving user research community and into multidisciplinary teams, alongside designers, business analysts, product managers, delivery managers and developers all working together to deliver world-class, user-centred services.
We are currently experimenting with different delivery models, so some of the time you might find yourself embedded full time on a product team, and at other times you might be providing research support to a couple of product teams in parallel. You may be working alongside other researchers, or as a single researcher in a team. We are therefore looking for researchers who have pragmatic, flexible ways of working.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
Plan, conduct, analyse and communicate research
Ensure the inclusion of different types of users in research activities
Effectively communicate research findings within project teams, and share findings with other relevant stakeholders
Work closely with product managers, designers and developers to turn user research findings into actions that lead to valuable product and service designs
Contribute to building our user research and user centred design community, by developing our practice and ways of working.
If this feels like an exciting challenge, something you are enthusiastic about, and you want to join our team, please read on and apply!
Person Specification
Essential
Using research methods, primarily qualitative but ideally with some quantitative experience, and being able to select the right research method for the problem that needs to be solved
Being an advocate for users, encouraging teams to engage with research insights to help them make evidence-based decisions.
Ensuring research and insights support the iterative development of a service/product
Including different kinds of users in appropriate research activities, and knowing how to run inclusive and ethical research
Building effective working relationships with a team and stakeholders
Managing personal data, including following security and consent processes
Willingness to be assessed against the requirements for BPSS clearance
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.