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Junior Technical Support Engineer

Job details
Posting date: 31 January 2025
Salary: £27,252 to £31,915 per year
Additional salary information: plus A Civil Service Pension with an employer contribution of 28.97%
Hours: Full time
Closing date: 20 February 2025
Location: Heron House, 47 Lloyd Street, Manchester, M2 5LE
Remote working: On-site only
Company: Office for National Statistics
Job type: Permanent
Job reference: 387292

Summary

Location: This role is located at our Manchester office and requires on-site attendance 5 days a week due to the nature of the role.
Salary: £27,252 - £31,915
Working Patterns: All our vacancies are offered as a flexible option of Full time, Part time, Flexible working, Job Share
Closing Date: Apply before 11:55pm on Thursday 20th February 2025

Are you intrigued by technology and how things work?

Do you want to kick-start a career in tech?

Are you looking for a place that will support you to grow & develop in your role and beyond?

As a member of the Deskside Team, you will be dealing with service calls relating to IT devices and applications, as well as responsible for designing, creating, supporting & improving new and existing deskside-related infrastructure services, products and platforms.

You'll be exposed to technology such as:
-Microsoft, Apple and Linux technologies and services including Entra, Office 365, Teams, Exchange and Sharepoint
-Application and Operating system deployment using SCCM and Intune
-Virtualisation technologies including VDI
-Networking technologies including RAS and Wifi
-Telephony, Room booking and meeting room technologies
-Print management services.

Along with an interest in technology, you'll need problem-solving skills, the ability to troubleshoot on technology issues, ability to communicate comfortably with a range of colleagues via a range of mediums (electronically, over the phone, in person) and confidence to take ownership of issues and see them to completion.

For a full job description and details of the skills & experience we are looking for, please click the APPLY button to see our full advert on Civil Service Jobs.

In return we offer you:
✔Flexi-time so you can work around your life, not the other way around!
✔A market leading pension scheme - our employer contribution rate is around 29%
✔ A choice of working patterns *for every role* full-time, part-time, job-share.
✔Maternity, adoption or shared parental leave of 26 weeks full pay (subject to qualifying criteria)
✔Opportunities to learn new technology & skills on the job, utilising blocked out Protected Learning Time in your weekly schedule and taking advantage of the support of our Communities of Practice
✔Employee Assistance Programmes
✔Diversity Network Groups
✔Mental Health Allies
✔Civil Service Sports and Social club
✔Generous holiday allowance – 25 days annual leave, rising to 30 days after 5 years service in addition to 9 public holidays

For more information about this role, a full application pack, and to apply, please hit APPLY to be taken to Civil Service Jobs.