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Helpdesk Service Co-Ordinator
| Posting date: | 28 January 2025 |
|---|---|
| Salary: | £24,500 per year |
| Hours: | Full time |
| Closing date: | 18 February 2025 |
| Location: | Hillington Park, 3 Hillington Rd, Hillington, Glasgow G52 4PR, Glasgow, G52 4PR |
| Remote working: | On-site only |
| Company: | Escape Recruitment Services |
| Job type: | Permanent |
| Job reference: | ES_67292_1738074055 |
Summary
Your Role:
As a Service Coordinator, you'll play a pivotal role in ensuring seamless service delivery. Here's what you'll be doing:
- Responsible for booking PPMs for scheduled service visits with the in-house team of mobile engineers and external subcontractors.
- Collaborating with subcontractors to secure RAMS for visits.
- Keeping customers informed of maintenance schedules and ensuring all appointments are planned perfectly.
- Assigning work orders to field engineers using cutting-edge electronic systems or via direct communication.
- Acting as the vital link between customers and operations management to guarantee smooth delivery.
- Managing tasks efficiently to ensure all services are delivered on time and within budget.
- Carrying out additional administration duties which include: raising quotes, creating jobs on the systems, and POs, ordering parts, and managing engineer's diaries.
What You'll Bring to the Team:
- Previous experience working in a busy FM Helpdesk would be advantageous.
- Proficiency with tools like Word, Excel, and Outlook.
- A confident and professional telephone manner.
- Exceptional communication skills, both written and verbal.
- Experience thriving in a fast-paced, multi-discipline office environment.
- A proactive attitude, whether working solo or as part of a collaborative team.
What's in it for you?
- Competitive Salary: £25,500 per annum, increasing again in April 2025.
- Holidays: 30 days, entitlement will increase with the length of service.
- Future Security: A robust company pension and life assurance plan.
- Hours Monday - Friday 8am-4:30pm (40 hours per week)
- Transport: Local bus and train stations are within walking distance, so public transport is not an issue.
Interested?
If you're passionate about making a difference and thrive in a role that values initiative, precision, and teamwork, we want to hear from you!
Contact Maxine Allison at Escape Recruitment for a confidential chat today!