ASC Customer Care Relations Admin Officer
| Posting date: | 23 January 2025 |
|---|---|
| Salary: | £19.46 to £19.46 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 21 February 2025 |
| Location: | WEMBLEY, LONDON, HA9 0FJ |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Brent 5261647 |
Summary
What's involved with this role:
Ref number: Brent 5261647
Please do not apply for this role unless your CV meets the following general requirements, listed below:
You must be UK based and have the right to work in the UK.
For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
This is a temporary role. Please do not apply if you are seeking a permanent position.
Skills & Experience:
A high level of expertise in the operation of standard office information and communication technology applications, including MS Outlook, presentation software and technical ability to use document management systems for mobile devices (meetings and agendas).
Experience of producing complex reports and information to tight deadlines.
Proven track record of providing business support to a senior manager in a comparable organisation, which will include organising and managing systems and processes and preparing papers, minutes/agenda.
Evidence of success in building and forming working relationships and working flexibly across professional and operational boundaries.
Well-developed interpersonal and written communication skills, including the ability to communicate with a wide range of senior staff, elected members, health partners, voluntary sector etc.
Highly skilled in use of office packages, including word processing, spreadsheet and presentation software.
Ability to collate papers and meeting agendas and minutes.
What's involved with this role: Your role is to provide a customer centric forward facing effective and responsive single point of contact for Brent Adult Social Care Customers (internal and external).
You will act as a conduit between Brent customer services and adult social care advising people who are waiting well for services. New developments in technology will continue to underpin the work of Customer care relations Officer. In addition, the postholder will support Heads of Service in the maintenance of policies and procedures for the service including project and organisational support in managing the business functions of the department.
Key Responsibilities:
Contribute to the development and management of internal performance monitoring processes on behalf of the ASC management team
Support managerial oversight of escalated contact in the service and act as a single point of contact for customers waiting for services including complaints, Freedom of Information requests, Member Enquiries, and Subject Access Requests
Manage the waiting well initiative in Adult Social Care to ensure customers are kept informed and escalate customers whose needs may have changed awaiting an assessment or review within the service in line with statutory KPIs
Create and accurately maintain statutory records for people with sensory needs ensuring compliance with the General Data Protection Regulation for the customer services team and all partner services and agencies.
Keep up to date with changing policies, procedures and legal requirements, including but not limited to The Care Act 2014, and implement relevant changes when instructed.
Provide confidential support to the Heads of Service around the wide range of departmental HR processes as appropriate.
Maintain up to date procedures and practices and contribute ideas for system/process improvements to increase efficiency offered by new technologies, new ways of working and changes in work processes.
Draft, compose and/or type confidential/complex documents, ensuring correct and appropriate layout, accuracy, language, tact and diplomacy with direction and guidance from the relevant HOS
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion.
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Job Ref: Brent 5261647
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.