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Delivery Planning Scheduler
| Posting date: | 22 January 2025 |
|---|---|
| Salary: | £23,920.00 to £26,000.00 per fortnight |
| Additional salary information: | Pension Scheme |
| Hours: | Full time |
| Closing date: | 21 February 2025 |
| Location: | Winson Green, Birmingham |
| Remote working: | On-site only |
| Company: | Blue Mountain Water Limited |
| Job type: | Permanent |
| Job reference: | DPS1 |
Summary
Responsible for:
Planning/scheduling deliveries and services to customers.
Problem solving to ensure customers receive deliveries, services and installations on time.
Key Responsibilities:
To work within the Customer Service Department making sure daily deliveries are completed as planned and manage any issues to avoid delays to customers.
To make outward bound calls to customers with regard to replenishing their stock and booking the periodic maintenance and servicing of their equipment.
To process incoming orders onto customer database.
To respond to customers queries to confirm deliveries.
To provide customers with up-to-date information regarding any changes or delays in the delivery and servicing schedules, maintaining good communication.
To resolve customers’ complaints (delivery or service problems) doing it proactively and in good time.
To respond via telephone and email to incoming sales enquiries and sale orders
Job Requirements:
Ability to efficiently plan, prioritise and organise daily tasks.
Capable of making decisions and problem-solving.
Competent with MS Office, especially with Excel.
Excellent speaking and writing skills.
Excellent telephone manner.
Geographical knowledge of the UK motorway system (for route planning)
2 years experience required in a similar position preferably within the field of logistics or customer service is preferred.
Flexible and a quick learner.
Planning/scheduling deliveries and services to customers.
Problem solving to ensure customers receive deliveries, services and installations on time.
Key Responsibilities:
To work within the Customer Service Department making sure daily deliveries are completed as planned and manage any issues to avoid delays to customers.
To make outward bound calls to customers with regard to replenishing their stock and booking the periodic maintenance and servicing of their equipment.
To process incoming orders onto customer database.
To respond to customers queries to confirm deliveries.
To provide customers with up-to-date information regarding any changes or delays in the delivery and servicing schedules, maintaining good communication.
To resolve customers’ complaints (delivery or service problems) doing it proactively and in good time.
To respond via telephone and email to incoming sales enquiries and sale orders
Job Requirements:
Ability to efficiently plan, prioritise and organise daily tasks.
Capable of making decisions and problem-solving.
Competent with MS Office, especially with Excel.
Excellent speaking and writing skills.
Excellent telephone manner.
Geographical knowledge of the UK motorway system (for route planning)
2 years experience required in a similar position preferably within the field of logistics or customer service is preferred.
Flexible and a quick learner.