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2172 - Listing Officer
| Posting date: | 17 January 2025 |
|---|---|
| Salary: | £32,416 to £34,361 per year |
| Hours: | Full time |
| Closing date: | 31 January 2025 |
| Location: | EC4A 1NL |
| Remote working: | On-site only |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 2172 |
Summary
Key responsibilities
Operations
Listing
• To ensure effective allocation of hearing dates in order to meet required targets and user requirements.
• Liaise regularly with the Delivery Manger to discuss listings, providing judicial support, and best practice.
• Check Itinerary and availability fully
• Prepare daily lists to ensure effective use of judicial time and parties advised if cases unassigned (if appropriate).
• Publish Daily Cause List and update as required. Provide relevant copies of lists ensuring confidentiality maintained.
Statistics
• Record and monitor daily Disposal statistics, ensuring complete record maintained.
• Input disposals daily onto OPT/CE-File
• Record and input weekly OPT data in a timely manner, checking accuracy of data with colleagues.
Customer Service/DCO
• To provide a helpful and polite service to our customers at the Public counter and on the telephone.
• To provide a prompt and professional reply to our customers.
• To deal with customers complaints quickly.
• To provide support and guidance to Judges clerks and judiciary, in practice and suggest best course of action.
• To process video and telephone link requirements ensuring proper use and availability before confirming hearings
Correspondence
• To process correspondence within the office to a high quality and output.
• Log all documents received on CE-File, file movement and paperwork.
• Urgent work identified and clearly marked, with clear explanation of judicial requirements.
• Respond to customers with Judges comments or approval on return, and process applications accordingly.
• To provide written and verbal advice to queries from staff and HMCTS users.
• Contribute to the delivery of operational, performance and service standard targets.
• Provide statistical data for the management team and judiciary.
• Contribute to the business plan, with particular focus on the team's area of work.
• Monitor and proactively report on HMCTS assurance programme and contribute to ongoing development.
• Ensure the risk management system and standards are applied by all staff in line with HMCTS/MOJ policy.
• Alert others, as appropriate, to risks which are not capable of local resolution.
• Deputise for the Senior Listing Officer as necessary.
• Deal with customers and complaints and address root causes of complaints.
• Apply continuous change principles, tools and techniques to working practices to improve efficiency of operations.
Team Leadership
• Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives.
• Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy.
Processing and managing casework
• Work with staff to ensuring that casework is appropriately managed, providing advice where process deviations have occurred.
Calculations and analysis
• Identify and implement solutions to local problems, referring more complex problems to a Delivery Manager.
Communication
• Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.
• Provide feedback to staff, judiciary and other stakeholders on performance against targets.
• Think beyond own area of responsibility, considering wider policy and organisational implications of issues.
• Attend and contribute at meetings of relevant User Groups.
Representation
• Represent the function you have been assigned to at an operational level
Specialisms
• Have a working knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures.
• Provide specific functions as directed by line management in line with the SOP for providing that service.
Accountability
• Reporting to a Delivery Manager.
Other duties
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Operations
Listing
• To ensure effective allocation of hearing dates in order to meet required targets and user requirements.
• Liaise regularly with the Delivery Manger to discuss listings, providing judicial support, and best practice.
• Check Itinerary and availability fully
• Prepare daily lists to ensure effective use of judicial time and parties advised if cases unassigned (if appropriate).
• Publish Daily Cause List and update as required. Provide relevant copies of lists ensuring confidentiality maintained.
Statistics
• Record and monitor daily Disposal statistics, ensuring complete record maintained.
• Input disposals daily onto OPT/CE-File
• Record and input weekly OPT data in a timely manner, checking accuracy of data with colleagues.
Customer Service/DCO
• To provide a helpful and polite service to our customers at the Public counter and on the telephone.
• To provide a prompt and professional reply to our customers.
• To deal with customers complaints quickly.
• To provide support and guidance to Judges clerks and judiciary, in practice and suggest best course of action.
• To process video and telephone link requirements ensuring proper use and availability before confirming hearings
Correspondence
• To process correspondence within the office to a high quality and output.
• Log all documents received on CE-File, file movement and paperwork.
• Urgent work identified and clearly marked, with clear explanation of judicial requirements.
• Respond to customers with Judges comments or approval on return, and process applications accordingly.
• To provide written and verbal advice to queries from staff and HMCTS users.
• Contribute to the delivery of operational, performance and service standard targets.
• Provide statistical data for the management team and judiciary.
• Contribute to the business plan, with particular focus on the team's area of work.
• Monitor and proactively report on HMCTS assurance programme and contribute to ongoing development.
• Ensure the risk management system and standards are applied by all staff in line with HMCTS/MOJ policy.
• Alert others, as appropriate, to risks which are not capable of local resolution.
• Deputise for the Senior Listing Officer as necessary.
• Deal with customers and complaints and address root causes of complaints.
• Apply continuous change principles, tools and techniques to working practices to improve efficiency of operations.
Team Leadership
• Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives.
• Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy.
Processing and managing casework
• Work with staff to ensuring that casework is appropriately managed, providing advice where process deviations have occurred.
Calculations and analysis
• Identify and implement solutions to local problems, referring more complex problems to a Delivery Manager.
Communication
• Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.
• Provide feedback to staff, judiciary and other stakeholders on performance against targets.
• Think beyond own area of responsibility, considering wider policy and organisational implications of issues.
• Attend and contribute at meetings of relevant User Groups.
Representation
• Represent the function you have been assigned to at an operational level
Specialisms
• Have a working knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures.
• Provide specific functions as directed by line management in line with the SOP for providing that service.
Accountability
• Reporting to a Delivery Manager.
Other duties
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.