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SPoA Administrator – Virtual Ward/ Unscheduled Care Hub
| Posting date: | 15 January 2025 |
|---|---|
| Salary: | £24,071.00 to £25,674.00 per year |
| Additional salary information: | £24071.00 - £25674.00 a year |
| Hours: | Full time |
| Closing date: | 26 January 2025 |
| Location: | Dunstable, LU6 3JA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9363-25-0050 |
Summary
To follow escalation policies and emergency procedures as necessary. To inform line manager of any issues affecting the service delivery at the time the issue is highlighted. Utilising the appropriate resources ensures the service is accessible to all callers including deaf/hearing-impaired callers and callers who do not speak English. To demonstrate the ability to remain focused on service deliverywhilst dealing with an unpredictable, diverse and challengingworkload. To ensure that every patient contact is conducted appropriately andsignposting to an appropriate service. To provide support to callers who may be non-compliant withrecommended outcomes, emotive, hostile and or antagonistic, usingpersuasive and negotiating skills. To ensure correct referral onto appropriate community service