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Customer Advisor

Job details
Posting date: 13 January 2025
Salary: £11.44 to £11.44 per hour
Hours: Full time
Closing date: 12 February 2025
Location: LL30 2YN
Remote working: On-site only
Company: Supertemps Limited
Job type: Temporary
Job reference: 9377-1293

Summary

Are you a people person with great communication skills? Looking to gain valuable experience in a customer-focused environment? Join our friendly team and make a real difference in helping customers with their appointments and queries.

In the Customer Advisor / Call Centre role, you will be:

• Making outbound courtesy calls to remind customers of their appointments, as well as handling cancellations and reschedules.

• Receiving inbound calls to assist customers with queries and provide solutions.

• Accurately recording all interactions using our bespoke CRM system.

• Managing customer concerns with empathy and professionalism, escalating issues when necessary.

• Supporting the team with additional duties to meet the priorities of the Customer Engagement Centre.

To be successful in the Customer Advisor / Call Centre role, you will need:

• Previous experience in a customer-focused role

• Strong IT skills and the ability to learn new systems quickly

• A calm and collected approach under pressure in a fast-paced environment

• Excellent phone skills, including handling complaints effectively

• High attention to detail and accuracy

This is a temporary role for a period of 8 weeks initially with a view of being extended depending on organisations needs.

You'll be working full time, Monday to Friday and you'll be based in modern offices in the centre of Llandudno (accessible via public transport).

In return, you'll be on an hourly rate of £11.44 plus benefits including weekly pay, holiday accrual and Ffit Conwy membership discount.

If you’re ready to take the next step in your career and thrive in a supportive team environment, we’d love to hear from you.

Apply now to start your journey!

Proud member of the Disability Confident employer scheme

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.